About Skylight
Skylight is a digital consultancy using design and technology to help government agencies deliver better public services.
We’re at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today's digital world.
If you want to play a part in driving this critical movement forward, we’d love for you to join our growing team of public interest technologists.
The work we do matters.
About the job
Since launching several years ago, our team has grown rapidly. We find ourselves in an exciting position to further deepen our partnerships within the government contracting space, to continue to attract and retain amazing teammates, and to scale our capacity to make an even bigger difference in the world.
Currently, our company is organized into three main groups: Executive Office (sets and operationalizes the strategic direction of the company), Human Services (focused on clients such as the Centers for Disease Control and Prevention), and Defense Services (focused on clients such as the U.S. Air Force).
As an Operations Manager reporting directly to Skylight’s Chief Operating Officer (COO), you’ll play a critical role in managing our day-to-day operations and finding ways to continually improve how we run the business. The work you do will have a direct impact on our ability to sustain and grow a healthy company.
What you’ll do
- Assume day-to-day responsibility for tasks and projects across a number of different operational functions, including finance, accounting, contract management, corporate compliance, people ops, communications, and growth
- Serve as a strategic partner to the COO, including direct support and assistance as needed
- Continually monitor the operational state of the company, including the flow of information, to strategically ensure the COO’s engagement in critical activities, projects, or decisions
- Prepare, analyze, and share operational-related reports, from contract burn rates to security awareness training compliance
- Create and maintain collaborative relationships across the company’s stakeholder landscape, including teaming partners and customers, to enable operational excellence
- Organize and lead recurring and ad-hoc meetings, typically with senior leaders and managers within the organization
- Bring together multiple stakeholders to help drive timely action and quality decisions
- Represent the operations team in corporate-level working groups
- Manage the life cycle of company documents, including creation, updates, and archival
- Create and maintain standard operating procedures
- Ensure that essential operational systems data are up-to-date and accurate
- Ensure all operational processes and systems are running smoothly
- Ensure all changes to our core operational processes and systems follow the company’s operational change control procedures
- Proactively identify and implement opportunities to improve how we operate internally, including policy updates
- Promote an inclusive, collaborative, and positive work environment through all forms of interaction
What we're looking for
Minimum qualifications
- Prior experience working in the government contracting space
- Prior experience working in professional services
- Experience collaborating with a variety of business functions such as people ops, finance, marketing, business development, etc.
- Self-directed, requiring minimal supervision
- Thoughtful, adaptive, and positive mindset
- Highly resourceful, reliable, organized, and detail-oriented
- Ability to prioritize, problem-solve, and multi-task
- Ability to plan and execute complex projects to completion
- Superb written and oral communication skills
- Highly collaborative, interpersonal style of working
- Ability to collect, analyze, and derive actionable insights from financial, operational, and performance data
- Relentless commitment to diversity, equity, and inclusion
- Passionate about creating better public outcomes through great government services
- A mindset and work approach that aligns with our core values
- Ability to travel for work from time to time
Nice-to-have qualifications
- Prior experience working in the civic tech space
- Experience working in a remote-team environment
Don’t meet 100% of the criteria but think you can do the job? We’d love to chat anyway! We’re on a mission to build diverse teams, and studies have shown that women and marginalized folks are less likely to apply to jobs if they don’t check every box.
Other requirements
- All work must be conducted within the U.S.
- You must be legally authorized to work in the U.S. now and in the future without sponsorship.
- As a government contractor, you may be required to obtain a public trust or security clearance.
- You may be required to complete a company background check successfully.
Position type
This is a full-time, exempt position.
Location
This is a fully remote position.
Care package
Salary
The salary range for this position is between $120,000 and $150,000.
Benefits
Your well-being is important to us, so we focus on supporting you in a variety of ways:
- Medical insurance, dental insurance, vision insurance
- Short-term and long-term disability insurance
- Life and AD&D insurance
- Dependent care FSA, healthcare FSA, health savings account
- Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period
- Paid time off, including 20 vacation days, 11 federal holidays, and flexible sick leave
- Up to 12 weeks paid time off for all eligible new birth, adoption, or foster parents
- Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options
- Business development / sales bonuses
- Referral bonuses
- Annual $2,000 allowance for professional development
- Annual $750 allowance for tech-related purchases
- Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more)
- Dollar-for-dollar charity donation matching, up to $500 per year
- Access up to $1,000 before payday to cover emergency expenses
- Flexible, remote-friendly work environment
- An environment that empowers you to unleash your superpowers for public good
Interview tips
- Visit our join page to learn more about how our interview process works.
- Check out our Career Pathways framework to learn more about the different roles within Skylight and the skills needed to do them.
- If you’d like to request reasonable accommodations during the application or interviewing process, please contact our recruiting team at recruiting@skylight.digital.
We participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you’re authorized to work in the U.S.
We're an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.
