The Role

This is a full-time role based in London, United Kingdom. As a Service Desk Engineer, you will be a part of our Infrastructure Engineering team and will be a critical part of fulfilling Sixth Street Engineering’s mission: to establish a world-class, hands-on team that applies innovative technology solutions to drive scale and attack opportunities with the greatest commercial impact. This is an opportunity to join a focused, nimble team that leverages technology in unique and innovative ways.

The Service Desk Engineer will be responsible for providing onsite technical support at Sixth Street’s London Office and administration for a broad set of internal end-user software, hardware, and connectivity. We are looking for an entrepreneurial, self-directed individual who can work both independently and with the broader Service Desk, Infrastructure and Engineering teams. The right candidate is focused on resolving a wide range of technology issues while providing top-tier customer service to our end users. Please note this is an in-office role and will frequently require early morning office presence for the London Equities market open.

Core Responsibilities

Identifying, diagnosing, researching, tracking, and resolving complex technical problems
Providing excellent support experiences for all end users, investment professionals and senior leadership
Onboarding new hires on their first day of work in the London office and ensuring all their technology needs are met within a timely and efficient way
Working effectively in a cooperative and collaborative global team environment
Escalating, coordinating, and managing incident response for critical firm-wide issues
Troubleshooting technology issues related to hardware, software, user accounts, trading environments, operating systems, and mobility
Engaging in technical collaboration with other Infrastructure groups and business IT teams as appropriate
Troubleshooting technology issues related to hardware, software, user accounts, developer ecosystem, trading environments, operating systems, and mobility

What We Value

Articulate and impactful oral and written communication skills
Strong interpersonal skills: desire and ability to play on a team
Interest in finance, investment banking, and the capital markets
Results-oriented work ethic based upon responsibility, enthusiasm, and pride in work
Well organized, sweat the details, and be agile to respond to the needs of a fast-moving business

Preferred

3 years of relevant technical support experience.
Candidate must be self-motivated and willing to work in a team environment where good communications, high collaboration and low friction are shared values across the team and the organization.
Demonstrated success and effectively recognizing and resolving technical issues quickly and methodically.
Experience providing excellent, VIP customer service interactions to technical and non-technical audiences.
The ability to adapt quickly to a new and changing technical environment.
Experience troubleshooting all aspects of desktop hardware, peripherals, and printers.
Experience troubleshooting all aspects of mobility, including Windows/Apple laptops, Windows 365 Virtual Desktops, phones, MFA solutions.
Experience troubleshooting Microsoft Office software, including Outlook, Excel, Word, PowerPoint, and related add-ins.
User and management-level experience with eExperience troubleshooting issues with messaging platforms, collaboration, security, and video conferencing tools (Slack, Zoom and perimeter access controls), A/V and conference room issues.
Experience troubleshooting networking issues related to DNS, DHCP, Microsoft Exchange, general TCP/IP protocols.
Experience troubleshooting issues in VDI or Citrix environments as well as various operating systems including Windows, Linux and MacOS.
Candidate will be expected to be self-driven, organized and must possess creativity, high judgement and strong communication (both oral and written) skills.
Ability to multi-task and maintain composure in a high-volume environment.
Strong sense of urgency; ability to execute quickly and efficiently with strong attention to detail.
Strong verbal and written communication abilities, ability to proactively share information via documents and recorded training sessions.
Structured problem solver who can synthesize sophisticated information from a variety of sources into implementable recommendations and solutions.
Ability to collaborate effectively across multiple teams.
Strong prioritization and project management skills.
Comfort working in a high growth, iterative environment.

About Sixth Street

Sixth Street is a leading global investment firm founded in 2009. Our long-term oriented, highly flexible capital base and "One Team" cultural philosophy allow us to invest thematically across sectors, geographies, and asset classes.

We aren’t looking for any single type of person. Our strength is in our team, a collection of people from different backgrounds and with their own perspectives, united in the mission of being the world’s best investment firm.

From how we conduct business to how we engage in our communities, everything we do at Sixth Street is rooted in our commitment to our core principles:

Cross-Platform: We think across the business and avoid silos at all costs
Responsibility: We are accountable for our business, our team, and our communities
Ethical: We are ethical and direct in word and deed
Action: We initiate, execute and deliver results
Teamwork: We are better together
Entrepreneurship: We seek to innovate both inside and outside our business

For more information, visit the Sixth Street Careers site or follow us on LinkedIn.

Sixth Street is proud to be an Equal Opportunity employer and we encourage people from underrepresented backgrounds to apply. We do not discriminate based upon race, religion, color, national origin, genetic history, marital status, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics.

If you need a reasonable accommodation to fill this out interest form, please contact Cindy Bombara (cbombara@sixthstreet.com).

Please refer to the privacy notice on our website for additional information regarding our obligations under the California Consumer Privacy Act (“CCPA”).

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SIXTH STREET EUROPE, LLP – APPLICANT PRIVACY NOTICE – EEA AND UK VERSION

Last modified: December 2020

This Privacy Notice describes how Sixth Street Europe, LLP (“Sixth Street”, “we”, “us”) collects and uses personal data about our prospective employees (“Applicants”).. Sixth Street Europe, LLP is the data controller in respect of Applicant personal data.

Personal data we collect about you

We collect and use personal data about our Applicants from time to time, including information which is provided by you to us or one of our affiliates, and information about you that we collect from third parties or generate ourselves. This includes the following:

Personal details and characteristics including your name, date of birth, contact details (address, phone number and email address), nationality, social security number/national insurance number, photographs, passport number and country of issuance.
Talent management information including occupation details, CV information, education details, previous work experience, previous employment details, notes from any interviews with you and information received in connection with background checks and references which were provided to us by you, your former employers and/or recruitment agents.
Information generated by Sixth Street about your use of technology resources when you make an application such as timestamp information, IP addresses, device identifiers, the type of operating system you are using, standard web log data, your browser type and traffic to and from our site.

We do not collect your sensitive personal data unless we are required or permitted to do so by applicable law or regulations, or you have, in accordance with applicable law, provided your explicit consent to the collection and processing of your sensitive personal data.

Provision of personal data to Sixth Street is generally voluntary but we require certain information in order to comply with our legal and regulatory obligations and in order to perform our contractual obligations to you.

For example, if you fail to provide information which is relevant to your legal right to work in your country or your suitability to perform a role which is regulated, we may not be able to employ you in that role or at all.

How we use your personal data

We (and our service providers performing services on our behalf) use and process the personal data that we collect, subject to applicable law, including for the following purposes:

Managing our workforce: managing work activities and personnel generally, including recruitment tasks such as processing applications and analysing qualifications, diversity and inclusion monitoring, background checking and providing access to facilities. We process personal data for these purposes on the basis that it is necessary for our legitimate interests in managing and administering our business, ensuring our business is adequately resourced, and implementing and enforcing compliance with our internal policies and legal and regulatory obligations.
Communications, facilities and emergencies: facilitating communication with you, ensuring business continuity, including protecting the health and safety of Applicants and others, safeguarding and maintaining IT infrastructure, office equipment, facilities and other property. We process personal data for these purposes on the basis that it is necessary for our legitimate interests in managing and administering our business, and administering, maintaining and ensuring the security of our IT systems and premises.
Business operations: operating and managing IT, communications systems and facilities, and monitoring the usage of these resources, improving our services, allocating and managing human resources, strategic planning, business continuity, compilation of audit trails and other reporting tools, communications, managing mergers, acquisitions, sales, reorganisations or disposals and integration with purchasers. We process personal data for these purposes on the basis that it is necessary for our legitimate interests in managing and administering our business or to discharge our regulatory obligations or because we are required to do so by law.
Legal and compliance: compliance with legal, regulatory and other requirements, such as record-keeping and reporting obligations, physical access policies, conducting audits, management and resolution of health and safety matters, compliance with requests from government or other public authorities, responding to legal process such as subpoenas and court orders, pursuing legal rights and remedies, defending litigation, conducting investigations, ensuring that Applicants meet any applicable regulatory standards for their role and complying with internal policies and procedures. We process personal data for these purposes on the basis that we are required to do so by law or to discharge our regulatory obligations or it is necessary for the establishment, exercise or defence of legal claims.
Sensitive information: We may also collect and process certain types of sensitive personal data for specific purposes, including: the collection of health/medical information in order to accommodate a disability or illness, to establish fitness to work, diversity-related personal data (such as gender, race or ethnicity), and information relating to criminal, credit and other background checks. Further, we may collect and process your health, medical and travel related information to protect the safety of our workforce in response to a pandemic or other public health issue. We do not collect your sensitive personal data unless we are required or permitted to do so by applicable law or regulations, or you have, in accordance with applicable law, provided your explicit consent to the collection and processing of your sensitive personal data.

Data sharing

We may share personal data with service providers that perform services on our behalf, such as recruitment platforms, analytics providers and information technology and hosting providers. In accordance with applicable law, we will have entered into legally binding agreements requiring them to use or disclose personal data only as necessary to perform services on our behalf for the purposes described in this Notice or comply with applicable legal or regulatory requirements.

In addition, we (and our service providers) may disclose personal data about you (a) if we or they are required or permitted to do so (i) by law or legal process, for example due to a court order or a request from a law enforcement agency, or (ii) to establish, exercise or defend our legal rights, or (iii) by our regulator(s) or any applicable regulations; (b) when we or they believe disclosure is necessary or appropriate to prevent physical harm or financial loss, (c) in connection with an investigation of suspected or actual fraudulent or other illegal activity, or (d) in connection with (i) fundraising, (ii) the making, management or disposition of any of our investments, or (iii) business continuity purposes.

Data Transfers

We (or our service providers) may transfer the personal data that we collect about you to recipients in countries other than the country in which the personal data originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the personal data. When we or they transfer your personal data to recipients in other countries (such as the U.S.), we or they will protect that personal data in a way that is consistent with this Notice.

If you are located in the EEA, UK or Switzerland, we or they will comply with applicable legal requirements providing adequate protection for the transfer of personal data to recipients in countries outside of the EEA and UK and Switzerland. In all such cases, we or they will only transfer your personal data if:

The country to which the personal data will be transferred has been granted a European Commission adequacy decision; or
We have put in place appropriate safeguards in respect of the transfer, for example the EU Model Clauses.

You may request a copy of the safeguards that we or they have put in place in respect of transfers of personal data by contacting us as described below.

How we protect your personal data

We (and our service providers) maintain technical and organisational measures designed to protect your personal data against loss or accidental, unlawful or unauthorised, alteration, access, disclosure or use. We implement and maintain reasonable security appropriate to the nature of the personal information that we collect, use, retain, transfer or otherwise process. While we are committed to developing, implementing, maintaining, monitoring and updating a reasonable information security program, no such program can be perfect; in other words, all risk cannot reasonably be eliminated. Data security incidents and breaches can occur due to vulnerabilities, criminal exploits or other factors that cannot reasonably be prevented. Accordingly, while our reasonable security program is designed to manage data security risks and thus help prevent data security incidents and breaches, it cannot be assumed that the occurrence of any given incident or breach results from our failure to implement and maintain reasonable security.

Data retention

Your personal data is retained by us and/or our service providers for the duration of your relationship with Sixth Street, plus a reasonable period thereafter as necessary to fulfil the purposes described above. Retention periods may be extended if we are required to preserve your personal data in connection with litigation, investigations and proceedings, or if a longer retention period is required or permitted by applicable law or regulatory obligations.

Your rights and choices

Subject to applicable law, you have the right to request:

confirmation of whether we process personal data relating to you and, if so, to request a copy of that personal data;
that we rectify or update your personal data that is inaccurate, incomplete or outdated;
that we erase your personal data in certain circumstances, such as where we collected personal data on the basis of your consent and you withdraw that consent;
that we restrict the use of your personal data in certain circumstances such as while we consider another request that you have submitted, for example a request that we update your personal data;
withdrawal of your consent where you have given us consent to process your personal data; and
in certain circumstances, that we provide you with a copy of your personal data which you have provided to us in a structured, commonly used and machine readable format and/or that we transmit that data to a third party (where this is technically feasible).

These rights also apply to personal data processed by our service providers on your behalf. If you wish to exercise any of your data protection rights or if you consider that we have processed your personal data in violation of applicable law, please contact us as detailed in the “How to contact us” section below.

If you consider that we or our service providers have processed your personal data in violation of applicable law and failed to remedy such violation to your reasonable satisfaction, you may also lodge a complaint with the data protection supervisory authority in your country.

Updates to this Privacy Notice

We may change or update portions of this Notice at any time without notice to you. Please check this page from time to time so you are aware of any changes or updates to this Notice. The revision date appearing on the first page of this Notice underneath the title will identify the date of the last update or revision.

This Notice and the policies described herein are subject to change at any time, and the content of such policies shall override the content of this Notice in the event of any inconsistencies therein.

How to contact us

If you have any questions about this policy, or you would like to exercise any of your rights, please let us know by contacting us using any of the methods below:

By email at:

SixthStreetGDPRInquiries@sixthstreet.com

In writing at:

Sixth Street Europe, LLP

Park House

116 Park Street

London

W1K 6AF

Attention: Compliance Officer

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Service Desk Engineer, Analyst

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