We’re seeking experienced Product Support Engineers for our Bangalore office with technical, organizational and communication skills to join our growing team.

In this customer-focused role, you’ll handle various B2B customer/partner communication as well as deep dive into the issues that they raise including full-on research, debugging and delivery.

If you are exceptional technical aptitude, with precise written and verbal communication skills, you find it easy to speak to technical and non-technical audiences alike. If you are highly energetic and are able to think quickly in a customer-oriented environment, and willing to learn and develop in a young, advanced environment, this is the place for you.

What you will do:

  • Be the first point of contact for Singular’s clients and partners, troubleshoot issues or escalate them internally
  • Research, debug and solve client’s issues
  • Work closely with Support, Product and Engineering teams to improve and grow the product offering
  • Serve as an advocate for customers with the product organisation
  • Become an expert in mobile marketing and Singular’s product offering
  • Play a significant role in the growth and development of our customer support competency
  •  

Who you are:

  • Fluent English (verbal and written) – a must
  • Ability to write short technical explanations in English – a must
  • Service-oriented person
  • Ability to self-manage time and prioritize tasks accordingly
  • Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness
  • Aptitude to multitask with a high volume of tasks
  • Responsible, independent and autodidact
  • Team player with solid communication and presentation skills

 

What you will need:

  • 4 - 7 years of experience in Technical Support or QA
  • Previous experience in a B2B SaaS company – an advantage
  • B.E / BCA / MCA required in a relevant technical field
  • Ability to effectively interact with both technical and non-technical audiences and communicate effectively between the two

 

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