Who We Are

Simpplr is today’s modern employee intranet. We are trusted by leading brands including Workday, UKG, AAA, Vertex Pharmaceuticals, DocuSign, Eurostar, and Columbia University  to engage their employees by streamlining internal communications and forging employee connections. Our overarching goal is to be a company that is loved by its employees, customers, and investors. Simpplr’s year-over-year growth rate and Glassdoor ratings illustrate our success. Simpplr is headquartered in Redwood City, CA with offices in Gurgaon, India, and is backed by Norwest Venture Partners and Salesforce Ventures.

Job overview:

As a company that is undergoing significant growth, Simpplr is seeking to hire an experienced
Implementation Consultant in its Customer Success function. In this role you will support
customers through their implementation of Simpplr’s intranet solution. You will bring 5+ years
of consulting experience in the software implementation/integration industry. You have the
capability to learn quickly and express a positive attitude. Customers will look to you for deep
knowledge on product features, functions and integration. You will build product knowledge
and expertise on features/functionality and technical level. You will provide customers with
guidance on how to best utilize out of the box capabilities.

While this role does not require the development and testing of software it does require awareness of web, database, and object
oriented software technologies and salesforce.com / force.com. Ideally, you will have a
background in building an Implementation function within a SaaS product company.

In this role, you will be able to lead multiple projects concurrently, create clarity from ambiguity
and understand how to prioritize on a constant basis. You will be comfortable working in an
environment of constant change and growth. You will be a self starter willing to take on stretch
goals and comfortable owning responsibility. Travel up to 50% is anticipated. You feel
comfortable working in a fast paced environment, transforming ambiguity into clarity, working
to tight deadlines and taking calculated risks. You enjoy working in a supportive environment,
value the contribution of others and are both confident and humble.

What you will be doing:


● Work with customers to fully understand their intranet requirements and facilitate cross
functional alignment on content architecture
● Work closely with Simpplr and customer project managers to support implementation
schedules
● Guiding customers through the implementation and providing specific advice on best
practices in intranet design and implementation
● Provide leadership on migration of intranet content from 3 party platforms to Simpplr
● Training customers in the features/functions and roles on the Simpplr intranet platform
● Partnering with customers to determine their content strategy and architecture
● Working with Simpplr leadership to further evolve the implementation process
● Working internally with Simpplr Product Management team on new feature requests
and product roadmap
● Working on multiple projects concurrently
● Defining solutions to edge use cases identified in implementation
● Creating reusable materials and reducing work effort associated with implementation

What you did in the past that makes you a great fit for our team


● Delivered complex implementations into the Enterprise business markets
● Led a SaaS based product implementation in multiple industry verticals
● 2+ years experience in Salesforce or force.com infrastructure
● Experienced in using SaaS based project tools (Jira, Zendesk, Teamwork)
● Led data mapping and content migration from legacy to leading-edge technology
● Developed expertise in leading complex systems integration projects across multiple
functional areas
● Worked in a high growth startup environment and/or Tier 1 consulting firm
● Know how to have fun

Benefits:

Simpplr provides a competitive compensation package along with full health, vision and dental benefits. We believe in work-life integration and offer a flexible work environment. These benefits, coupled with an amazing team who believes in our mission, and values transparency, autonomy, and inclusiveness, make Simpplr an incredible place to work.

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