SimpliSafe is a leading innovator in the home security industry with one mission: to make every home secure.
We believe in democratizing home safety. As our co-founder Chad Laurans aptly put it, “you shouldn’t have to ask for permission to secure your home. You should be able to do it yourself.”
SimpliSafe protects over 3 million Americans and we’re growing at a rapid pace. We pride ourselves in being daring innovators, humble cooperators, and data-driven thinkers. We go wherever the best idea leads us, work selflessly to get the best outcomes for our customers, and constantly analyze & reevaluate our efforts.
SimpliSafe has a range of opportunities for like-minded individuals, from our US and UK corporate offices to our warehouses and customer service centers.
SimpliSafe is seeking motivated, ambitious, self-starters who are excited to grow with a high-performing team in our brand new site in Richmond, VA. The Customer Support role requires confidence in the ability to multi-task and speak to and assist a wide range of customers. In this role, agents are responsible for taking inbound calls from our customers and assisting them to the best of our ability. If you are looking for a position where you can help people stay safe, while providing excellent customer service- this is the job for you!
What You’ll Do
Respond promptly, courteously, and knowledgeably to customer service inquiries
Provide top-tier support to all customers with a goal of first call resolution
Educate customers on system installation/use, and assist in troubleshooting
Utilize prior customer support experience to enable customer success and happiness
Use problem-solving skills to solve customer issues and address concerns
Outbound calls to current customers to address issues, when needed
What You’ll Need
Proven success in a phone-based customer service or call center position
Ability to understand and determine root causes to customer issues
Comfort with technology and ability to provide technical assistance for consumer electronics
Proven record of outstanding attendance and timeliness in a structured environment
Strong work ethic and the drive to contribute to company goals
Clear and effective phone communication skills to ensure all customer issues are resolved
Ability to work independently and in a team setting
Ability to prioritize in a fast-paced environment and excellent time management skills
Positive, can-do attitude and eager for continuous improvement
Strong commitment to customer happiness and satisfaction
Must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS.