SimpliSafe is a leading home security company that is disrupting the alarm industry with its award-winning security solution and pioneering self-install model. SimpliSafe combines thoughtfully-designed technology with industry-leading professional monitoring and verification – all at fair and honest prices with no long-term contracts. Visit http://SimpliSafe.com to learn more!
We grew 2x last year, and expect our sales to continue to grow exponentially this year. We are looking for motivated, ambitious self-starters who are excited to launch their career with a fast-growing team, right here in the heart of Boston.
The Customer Support role requires confidence in the ability to multi-task and speak to a wide demographic of people from across the country. Specific activities include but are not limited to the following:
Respond promptly, courteously, and knowledgeably to customer service inquiries
Process new system orders and special replacement shipments
Achieve and provide exceptional customer service while always maintaining a friendly, patient demeanor over the phone with our customers
Communicate with exemplary interpersonal skills in the workplace
Comfort with technology and ability to provide technical assistance for basic consumer electronics and software is critical
Ability to work well independently and also in a team environment
Requires the ability to follow direction and expertly address any customer concerns
We will invest in you, train you and expect you to commit your passion and energy to fueling our continued growth and yours!
Pay Rate: Hourly, $15.00
**We are currently hiring for two shifts:
9:00am-6:00pm, must have availability 7 days/week. This is a 5 day work week on a rotating schedule, so weekend availability is required.
3:00pm-midnight, must have availability 7 days/week. This is a 5 day work week on a rotating schedule, so weekend availability is required.