About Us

Simon Data was founded in 2015 by a team of successful serial entrepreneurs. We're a data-first marketing platform startup, and we approach our work seriously; we tackle problems in a scrappy and disruptive fashion, yet we build for scale to support our clients at big data volume.

We are the first and only enterprise customer data platform with a fully-integrated marketing cloud. Moving beyond the limitations of both categories, Simon’s platform empowers businesses to use enterprise-scale big data and machine learning to power customer communications in any channel. Simon’s unique approach allows brands to develop incredible personalization capabilities without needing to build and maintain massive bespoke data infrastructure.

Our culture is rooted in organizational transparency, empowering individuals, and an attitude of getting things done. If you want to be a valuable contributor on a team that champions these core values, we would love to hear from you.

The Role

The Client Solutions Analyst (CSA) is the foundation of Simon Data’s Client Solutions Team, providing deep and responsive technical and client service to facilitate utilization of the Simon Data Platform. CSAs are responsible for a portfolio of accounts in partnership with dedicated Client Solutions Managers (CSM), providing the first line of responsive support that clients can rely on for their day-to-day needs. CSAs are encouraged to develop and maintain a deep understanding of their clients’ data and marketing workflows, enabling them to support clients in building useful audiences and datasets to power dynamic and targeted customer experiences.

The CSA role is also an apprenticeship-style gateway to more advanced roles across the broader Simon Data organization. By giving our CSAs deep exposure to client data models, technology architecture, marketing workflows, and platform use cases our CSAs are well-positioned to grow into more senior roles within the Client Solutions Team (e.g. Strategic Advisory, Commercial Management, Solutions Architecture, etc.), as well as laterally into other functions across Simon (e.g. Product, Sales, Business Operations, etc.) as their careers advance.

CSAs are responsible for driving account renewals and client satisfaction by facilitating the utilization of Simon Data’s platform by client end-users. CSAs accomplish this by providing outstanding support to our customers, acting as the day-to-day point of contact for a fixed portfolio of accounts, responding to technical and strategic customer inquiries, troubleshooting issues clients may raise with our platform or processes, and acting as an advocate for client end-users. CSAs are encouraged to partner closely with their dedicated Client Solutions Managers to ensure that clients are consistently using the platform to achieve their strategic and marketing objectives.

This role is ideal for you if you are someone who is analytically-minded and interested in learning tech and digital marketing from the ground up, can communicate clearly, and are passionate about forming and growing relationships. You have a strong desire to learn what it takes to build an enterprise SaaS business.

What You’ll Do

  • Interface directly with clients in Slack, email, and other relevant communication channels as the day-to-day end-user point of contact
  • Participate in bi-weekly client sprint meetings via videoconference
  • Troubleshoot end-user technical issues
  • Triage tactical client service requests and raise to CSMs or the Engineering Team where appropriate
  • Write SQL queries to bring data sets into the platform and generate complex ad-hoc reports for clients
  • Support clients in segment creation, including reasoning about segment logic vis-a-vis segment use cases
  • Support clients in deploying rich personalizations via Simon’s native templating language
  • Support clients in maintaining good platform hygiene (naming conventions, foldering, data set organization)
  • Actively tackle problems by identifying bugs, user experience issues and missing or outdated documentation
  • Train end-users in the features and functionality of the platform
  • Develop platform utilization and return on investment analyses to support renewal conversations
  • Support the creation of client-facing documentation and user guides
  • Be a key player in coordinating efforts with client partners

Qualifications

  • 0-2 years of professional experience
  • Bachelor's degree
  • Deep analytical skill set
  • Proficiency working with data in SQL
  • Excellent verbal and written communication skills
  • High emotional intelligence
  • Strong business aptitude
  • Interest in digital marketing and technology
  • Desire to cultivate deep client relationships
  • Strong individual organizational skills
  • Ability to thrive in an unstructured and fast-paced environment
  • Programming language experience a plus
  • Thoughtful, curious and a problem solver
  • Personable, collaborative, and a sense of humor

Visa sponsorship for this role is currently not available.

Diversity

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Apply for this Job

* Required

  
  
When autocomplete results are available use up and down arrows to review
+ Add Another Education


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Simon Data are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.