Director of MIS, GTM Business Applications

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. 

Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.

In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical, and good people.

The Role 

The Director will oversee the MIS GTM  Business Applications team, responsible for managing and optimizing Salesforce (SF) and other essential business applications that drive operational success.  This role will partner closely with Revenue Operations, Business Operations, Marketing Operations, and other Ops teams to deliver strategic projects, drive ongoing improvements, and ensure seamless integration of business tools. The Director will own the maintenance, performance, and evolution of these platforms, directly managing a team of Business Analysts, Project managers and Systems Administrators to enhance their expertise.

Why This Role is Exciting

• Lead transformative projects that drive innovation, enhance operational efficiency, and directly contribute to business growth across our GTM (Go-To-Market) and Operations teams.
• Lead innovative technology initiatives that integrate AI, automation, and advanced analytics into core business processes.
• Foster a culture of growth, empowering teams to develop new skills, pursue innovation, and elevate their technical and business acumen.

Key Responsibilities

• Strategic Leadership: Define and execute the vision for GTM-related business applications in alignment with GTM and Ops teams, ensuring technological solutions drive business growth and efficiency.
• Salesforce & Business Applications: Oversee the architecture, configuration, and optimization of Salesforce and integrated platforms, ensuring scalability, reliability, and performance.
• Project Execution: Lead the delivery of major cross-functional projects, leveraging automation, AI, and advanced technologies to drive innovation and efficiency.
• CPQ Ownership: Manage and improve the CPQ (Configure, Price, Quote) processes, ensuring it aligns with sales, finance, and operations requirements.
• Operational Excellence: Establish and track KPIs for project success, application performance, and team growth, fostering a results-driven culture.
• Team Management & Development: Directly manage, mentor, and coach the GTM-focused team of Business Analysts and Systems Administrators, creating growth opportunities and enhancing their skills in business analysis, application development, and project management.
• Collaboration: Collaborate with cross-functional Ops teams (Revenue, Business, Marketing) and business leaders to ensure seamless integration, continuous improvement, and strategic alignment of tools and processes

A Day in the Life

• Lead the team to develop and implement solutions in Salesforce and other critical business applications, streamlining workflows and driving operational efficiency
• Collaborating with Ops leadership to prioritize projects, align roadmaps, and execute key initiatives across the operational ecosystems.
• Managing the lifecycle of critical applications, ensuring uptime, security, and performance while proactively identifying opportunities for enhancement.
• Driving the adoption of automation and AI to reduce manual effort and accelerate project delivery.
• Managing and mentoring team members, guiding their professional development, and fostering a high-performance, innovative culture.

Qualifications

• Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field; relevant certifications are a plus.
• 15+ years of experience leading MIS, GTM systems, in complex, global environments, with deep expertise in Salesforce and related technologies. 
• Must have knowledge of business processes such as sales processes, customer lifecycle, and other key operational workflows
• Outstanding leadership skills, with a record of managing global teams and designing & delivering large-scale, cross-functional projects.
• Proven experience bringing best practices and staying updated with new approaches and capabilities in core systems.
• Deep expertise in Salesforce, as well as integration tools, complementary Business tools and business process automation platforms.
• Experience partnering with Business & Ops teams  in a global company to drive alignment and strategic initiatives. 
• Bringing best practices and staying updated with new approaches and capabilities in core systems.
• Strong leadership and mentoring skills, with a passion for developing and empowering teams.
• Knowledge of AI, automation, and data-driven technologies that enhance operational efficiency.
• Excellent communication, strategic thinking, and problem-solving abilities, with the capacity to collaborate & influence effectively across all levels of the organization and align the team initiatives with business priorities.

Why you’ll love being a Similarwebber:

You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You’ll find a home for your big ideas:  We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization. 

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.

Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. Our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.