Collections Specialist -ML replacement

Similarweb is the leading digital intelligence platform used by over 3000 global customers. Our wide range of solutions are used by companies like Google, eBay, and Adidas. We help our customers succeed in today’s digital world, by giving them access to data-driven insights, competitive benchmarks, strategic analysis, and more.
In 2021, we went public on the New York Stock Exchange, and we haven’t stopped growing since!  

We are seeking a motivated and detail-oriented Collections Specialist to join our team - this role is an ML replacement (Temporary). 

Responsibilities:

• Daily monitoring of accounts receivable
• Follow up and engage with customers on outstanding payments and resolve any issues causing payment delays
• Resolve Invoice discrepancies and disputes
• Work with the bookkeeping and accounting team to ensure accurate cash application is done in a timely manner and resolve unrecognized payments 
• Work closely with the sales and account management team to escalate issues and cooperate on outstanding payments 
• Process internal requests for address changes, completing customer vendor forms 

What will I bring to the team?

• Completed a degree in finance/economics/business management preferred
• Excellent communication and interpersonal  skills
• 2 years of experience as a Collections or Billing specialist
• Excellent English – written and spoken.
• Ability to follow directions, meet strict deadlines, and work independently
• Thrive on high intensity work environment and with a large customer portfolio
• Systems: Salesforce, Zuora (Billing) and AR Management tools - a plus

Why you’ll love being a Similarwebber:

You’ll get to sell a product you actually believe in: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You’ll find a home for your big ideas:  We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization. 

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

#LI-Onsite