As the most trusted platform for measuring online behavior, millions of people rely on SimilarWeb insights daily as the ground truth for their knowledge of the digital world. We empower anyone — from the curious individual to the enterprise business leader — to make smarter decisions by understanding why things happen across the digital ecosystem. Learn more at WWW.SIMILARWEB.COM. The company has raised over $240M and has over 700 employees across 11 global offices.
SimilarWeb has been named one of CALCALIST'S TOP 50 STARTUPS 2019 and one of the 10 MOST DESIRABLE ISRAELI COMPANIES TO WORK FOR. Similarweb is also ranked 8th in DUN’S BEST HIGH TECH COMPANIES TO WORK FOR IN ISRAEL in 2018, taking over companies such as Amazon, Mobileye, PayPal, Ebay and more.
As a Product Support Specialist at SimilarWeb, you will:
- Provide our customers with high quality, personalized support primarily by email (with occasional video chats), fostering close customer relationships.
- Provide internal support to SimilarWeb employees who have issues or questions with SimilarWeb products.
- Become an expert user of all SimilarWeb products, providing support for general product education questions.
- Work directly with the Product and R&D teams for bugs and other escalations.
- Provide feedback to our Product team by communicating ideas that would improve the use of the product for our customers as well as providing them with ideas for new functionality.
What will I bring to the team?
- High level English and exceptional verbal and written communication skills
- Internet & tech savvy
- Analytical mindset
- Critical thinking and problem solving skills
- Professionalism, and strong ability to work in a team environment
- Creative skills, bringing new ideas to the team
- Highly service-oriented with customer-facing skills
It’s a plus if you have:
- Previous customer support experience
- A strong understanding of the digital marketing space
- Experience with Excel, JIRA, or Zendesk
- Experience with Similarweb or other SaaS platforms
- Data analysis skills
- Bilingual language skills
Why choose SimilarWeb?
We believe that building a great product and a great company starts with finding amazing people and helping them grow and develop professionally and personally. At SimilarWeb, you’ll be surrounded by innovative, passionate and creative people that are looking to drive real impact. We are proud to have over 400 talented and passionate professionals, and we strongly believe in winning together as a way of driving a successful business!
- Data Driven: We believe data driven decisions are the key to success and we are evangelists for the power of digital insights
- Passionate: We care deeply about what we do, are accountable for our actions and are committed to helping each other
- Excellence: We believe in excellence as a mindset. It’s in our nature; and we work hard to make a difference
- Winning Together:We know what it takes to build a great company and a great product and it begins with valuing each and every member of our team and working together to reach new heights.