Silverline Company Overview:
As part of Mphasis, Silverline tailors digital transformation solutions to meet your specific needs by leveraging insights acquired through 10+ years in the business. We’ve completed thousands of Salesforce engagements informed by real-world expertise gained across Media and Entertainment, Financial Services and Healthcare industries. From strategic planning and implementation to managed services, we guide clients through every phase of their journey, enabling continuous value with the Salesforce platform. We also offer CalendarAnything, a popular scheduling application on the AppExchange, as well as industry-proven accelerators.

 

Silverline Value Proposition:
Silverline employees are a diverse group of global professionals who are passionate about creating rewarding experiences for our teams, our clients, and the world we live in. Silverline's culture of collaboration, inclusion, and career growth plays a vital role in our success. Come be a part of our team and join the fun!

 

Role Overview:

In this position, you will help solve business-related needs and operationalize customer data by effectively embedding the proper visualizations, analytics, insights, and predictive and prescriptive recommendations into the day-to-day tasks, workflows, and experiences for the various users/personas across the organization.

 

Primary Responsibilities:

  • Work with clients to communicate data analytics dependencies and needs
  • Lead data analytics requirements gathering and design workshops
  • Create and own Solution Design document for the data analytics efforts as well as the backlog of user stories. Create a Solution Design document detailing,
    • Connected Data
    • Data Flows and/or Recipes
    • Data-driven reports/lenses, dashboards in CRMA
    • Salesforce Analytics Query Language (SAQL)
    • Visualizations
  • Work with the client to obtain access to source systems/files and/or to generate appropriate extracts
  • Create and work with a reusable data analytics approach
  • Capture metrics on success, failures, and mitigation steps
  • Technical leadership, setting best practices for data analytics solution build, testing, and iterative refinement
  • Manage technical scope and client expectations
  • Work closely with and on occasion lead a team of developers on projects

 

Required Qualifications:

  • 3+ years of experience building Salesforce CRM Analytics solutions and strategies
  • 2+ years of experience across a wide variety of industries including Financial Services and/or Healthcare
  • Experience working with Salesforce, and Snowflake data in Salesforce CRMA
  • Expertise with at least one of the following database technologies and familiarity with the others: relational, columnar, and NoSQL (SQL, Oracle, MySQL)

 

Preferred Qualifications:

  • 3+ years of experience in Tableau, both architecting and implementing solutions
  • Data integration tool experience: Python, AWS, Informatica, Tableau, Jitterbit
  • Certifications:
    • Salesforce Certified Einstein Analytics and Discovery Consultant
    • Salesforce Certified Administrator

 

EEO & Pay transparency Statement: Silverline provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Compensation for this role is expected to range from $100,000 - $140,000 in base salary plus performance-based bonus. Actual compensation offered will be determined by, and commensurate with, candidate experience as evaluated during the interview process.

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