Silverline Company Overview:

Founded in 2009, Silverline is one of the largest pure-play Salesforce services partners in the world! Silverline is made up of a diverse group of people with the same goal: to make our clients’ lives easier through technology. Our focus is exclusively to help clients deploy, manage, and enable continuous value with Salesforce’s portfolio of products. Silverline’s deep industry expertise in Financial Services, Healthcare & Life Sciences, and Media and Entertainment, along with proven proprietary IP provides differentiated and transformational solutions to our clients.

 

As a Top Tier Global Summit level Salesforce Partner, Silverline provides strategy, advisory, technical implementation, and ongoing managed services to enable organizations to achieve maximum value with the Salesforce platform. From strategy and implementation to managed services, we guide Financial Services, Healthcare & Media and Entertainment industry clients to success — enabling continuous value with the Salesforce platform.

 

Position Overview:

The Healthcare & Life Sciences Practice’s Partner Alliance Manager is responsible for the development and maintenance of strategic partnerships, collaboration across teams, tracking of training and certification achievement to meet major partnership goals and objectives, and the development and execution of programs designed to generate demand and build joint brand awareness. This person will act as the primary point of contact for Salesforce’s Alliances team as well as other specific channel partners. The Partner Alliance Manager will also be responsible for developing and driving the execution of revenue-driving programs and initiatives, and for evangelizing Silverline’s value proposition within Salesforce and our Healthcare Services partner ecosystem. This role requires a good balance of both strategy and sales capabilities, as well as acting as a liaison between Silverline and partner various stakeholders.

 

Responsibilities Include:

  • Establish, enhance and maintain deep, collaborative relationships with various Healthcare & Life Sciences Services teams at Salesforce and 3rd Party Healthcare Independent Software Vendors (ISVs)
  • Become an expert at the Salesforce organization, roles, individuals, and strategies of Salesforce Ecosystem
  • Understand how Salesforce values its channel partners and the associated expectations.
  • Confidently review pipeline, ACV, Escalations and other relevant metrics tied to strategic partner initiatives in close alignment with l stakeholders at Salesforce and ISV’s alike. 
  • Become an expert in Salesforce’s Partner Navigator Program to ensure the Silverline Healthcare & Life Sciences brand is on track with expectations
  • Track, organize, and monitor key partner metrics including pursuits, ACV, certifications and customer satisfaction surveys
  • Actively promote the Silverline brand within the various partner and channel teams; ensure awareness of our competitive differentiators and client success stories
  • Establish and maintain close working relationships within the Silverline Healthcare & Life Sciences Salesforce Practice and related teams, including executives, GTM, sales, marketing and delivery teams
  • Support efforts to build pipeline of services related to various Salesforce products
  • Ensure cohesion between the Salesforce Sales plays and go-to-market strategy designed by the Silverline Healthcare & Life Sciences Go-To-Market leaders
  • Execute on partner joint go-to-market strategy designed by the Silverline Healthcare & Life Sciences Go-To-Market leaders
  • Work with designated, strategic ISV partners to build pipeline in support of the Silverline Sales teams
  • Conduct regular cadence between managed partners and Silverline stakeholders across the organization
  • Ensure effective and timely internal and external communication and coordination of Salesforce’s ecosystem strategy and execution of results

 

Experience/Skills Required:

  • 3 or more years in a role(s) focused on channel/alliance management with a passion and commitment for partner success
  • 1-2 years experience in the Healthcare & Life Sciences Industry and/or Salesforce Ecosystem is preferred
  • Highly developed social skills to maintain positive partner relationships at all levels of organizations
  • Self-starter with excellent time management skills and ability to remain focused in a fast-paced environment
  • Must be creative, resourceful, detail-oriented, and self-motivated
  • Excellent verbal and written communication, presentation and organizational skills
  • Strong record of developing and managing partnerships and driving partner account activity and meeting or exceeding partner sales targets
  • Demonstrated analytical, organizational, and project management skills, using relevant information to make timely and critical decisions that affect cross-functional teams and has substantial impact on investments and program effectiveness
  • Relationship building skills toward a broad constituency ranging from channel partners, sales, marketing and technical teams
  • Ability to build and maintain positive working relationships while delivering results in a fast-paced, complex, collaborative, and team-oriented organization.
  • Proven ability to understand different partner GTM and Organizational models
  • Willingness to travel as needed (as pandemic allows)
  • Bachelor's Degree or higher required

Apply for this Job

* Required

resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in SilverlineCRM’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.