Support at Silverfin is not about closing tickets, it's about actually helping people through mail, phone or chat. We care about our customers so we want to give them a first class support experience.

Support is a part of the CSM team because we all care about the same thing: customers, but even more 'customer experience'. As we are growing we are continuously looking for better ways to offer our services. So a support manager does not only talk to our customers, he or she writes articles or creates videos for our online helpdesk to improve that experience.

As a support manager we expect you to be an expert of the Silverfin platform, not only into content but also on the technical side. You understand how everything works on a high level, so you can help understand developers on how they can actually solve things.

What makes a good Customer Support Manager? 

  • Fluent in Dutch & English, working efficiency in French
  • Eager to grow within the customer success team as a Support Manager or even as a CSM
  • Enthusiastic and solution-minded personality
  • Excellent client focus and passion for technology
  • A background in accountancy/finance is a plus.

What’s in it for you?

  • A fast-paced, no-nonsense FinTech scale-up in an international scene
  • A digital and data-driven company culture
  • A thriving work environment with lots of enthusiastic people joining forces
  • A salary package based on skills and experience with a broad benefits package.
  • A growing team in a growing company
  • A strong supply of excellent coffee, fresh fruits and … drinks on Friday!

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