Job Application for Customer Success Manager

New

As Customer Success Manager (CSM), you manage the ongoing success of a portfolio of Signifyd's mid-market to Enterprise size accounts based in EMEA. You will work cross-functionally with multiple teams to ensure alignment with customer objectives. You will build out a strategic view of your largest accounts to ensure long-term success. As a trusted business advisor for your assigned customers, you will help engage with your customers to ensure platform usage, track key success metrics/outcomes, and conduct periodic account reviews. You will report to the Director, Enterprise Customer Success based in London.

Responsibilities:

Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
Project manage customer onboarding process to successful deployment by leading and coordinating internal and external activities
Work extensively with various cross-functional teams in order to orchestrate service infrastructure around client needs
Identify and successfully close renewals and expansion opportunities within your book of business
Have full ownership of commercial activities such as opportunity management and contract workflows.
Understand your customers’ pain points, initiatives and business goals and identify how Signifyd can partner to achieve their goals
Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users
Develop collateral and conduct regular business reviews with client executive teams
Ensure swift resolution of account issues by using resources from cross-functional teams
Provide executive oversight and client communication
Work with Marketing to identify and convert successful customers into advocates
Embody Signifyd values and serve as a role model for other team members

Requirements for the position:

4+ years of Customer Success Management or Account Management
Proficiency in Slack, Salesforce, JIRA, Excel and G-Suite is required
Proficiency in BI tools such as Looker (or Tableau) is a big advantage
Great sense of urgency and ability to work in a fast pace enviroment
Requirement to occasionally be working on Fridays to support the 4-day workweek for the Customer Success team. Primary work will be responding to any customer escalations that arise that Customer Support cannot resolve.
Proven customer management experience with well recognised brands
An analytical and metrics-driven workstyle
Ability to analyze complex situations, develop associated action plans and lead teams to achieve goals
Creative, driven, resourceful, detail-oriented, and highly organized
Excellent communication and presentation skills
Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment
Genuine interest in e-commerce and new technology
Background in e-commerce, payments, fraud or data science is preferred
Ability to travel when necessary and attend in-person session in London office as required

#LI-Remote

Our UK benefits:

Stock Options
Annual Performance Bonus or Commissions
Pension matched up to 8%
‘Day one’ access to great health, dental and optical insurance scheme
Generous annual leave plus public holidays
Cycle to Work Scheme
Enhanced maternity and paternity leave (12 weeks full-pay for mums & dads, plus 12 weeks half-pay for mums)
Regular paid social events organized by our social committee
Mental wellbeing resources
Dedicated learning budget through Learnerbly

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We also want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Signifyd's Applicant Privacy Notice

First Name

Last Name

Phone

Location (City)

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

What is your preferred name?

LinkedIn Profile

How did you hear about this job?

Select...

Where are you currently located within the United Kingdom?

Select...

Are you legally authorized to work in the United Kingdom?

Select...

Do you require sponsorship or a visa from Signifyd to legally work in the UK?

Select...

We care about addressing everyone correctly. Share your personal pronouns with the hiring team if you'd like.

she/her/hers

he/him/his

they/them/theirs

What are personal pronouns?

Personal pronouns are the pronouns that other individuals would use to refer to you. You can select multiple sets of pronouns.

If you reside in Northern Ireland, the following applies: Signifyd are an Equal Opportunities Employer. We do not discriminate against our job applicants or employees and we aim to select the best person for the job. We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998. You are not obliged to answer the questions on this form and you will not suffer any penalty if you choose not to do so. Nevertheless, we encourage you to answer these questions. Your answers will be used by us to prepare and submit a monitoring return to the Equality Commission, but your identity will be kept anonymous. In all other regards your answers will be treated with the strictest confidence. We assure you that your answers will not be used by us to make any decisions affecting you, whether in a recruitment exercise or during the course of any employment with us. Regardless of whether they actually practice religion, most people in Northern Ireland are perceived to be members of either the Protestant or Roman Catholic communities. Please indicate the community to which you belong in the next question. If you do not answer the question below, or if you tick the “not a member of either” box, we are encouraged to use the residuary method of making a determination, which means that we can make a determination as to your community background on the basis of the personal information supplied by you in your application form/personnel file. Note: If you answer this questionnaire you are obliged to do so truthfully as it is a criminal offence under the Fair Employment (Monitoring) Regulations (NI) 1999 to knowingly give false answers to these questions.

Select...

Please indicate the community to which you belong by ticking the appropriate box below:

Please indicate whether you are:

Select...

Signifyd EMEA Demographic Questions

Signifyd is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive, safe environment for all candidates and employees. Candidate demographic data in the aggregate provides a wealth of information that we can use to assess progress against our diversity and inclusion goals and identify areas we can do better. By answering these demographic questions, you are helping Signifyd become a more inclusive place for all of us to do our best work!

What is your gender?

Select...

What is your race/ethnic group?

Select...

What is your highest level of school you have completed or the highest degree you have received?

Select...

Which of the following categories best describes your employment status?

Select...

Do you consider yourself to have a disability?

Select...

Customer Success Manager - EMEA

Apply for this job

Signifyd EMEA Demographic Questions