As a Senior Customer Success Manager (CSM) with Signifyd, you’ll be responsible for the success, net retention and expansion within the accounts in your portfolio. You will combine technology expertise, business acumen and passion for customer success to drive our customers’ and company’s expected outcomes.  We are looking for team members who are excited to learn our platform and become fluent in the functional areas (fraud, e-commerce and payments) where we deliver value. As a trusted advisor with deep product and industry knowledge, you’ll be able understand customers’ business objectives and help them optimize performance. You'll collaborate internally with management & broader cross-functional groups to provide an outstanding customer experience and drive continuous improvement for Signifyd. 

Responsibilities:

  • Oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
  • Leverage knowledge of the Signifyd platform to advise on best practices around product usage with end-users
  • Identify, establish, and strengthen relationships with current and potential stakeholders within your accounts
  • Successfully close renewals and seek out additional expansion opportunities within your book of business
  • Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed
  • Work closely with Marketing to identify and convert successful customers into advocates
  • Embody Signifyd values and serve as a role model for other team members
  • Develop collateral and conduct periodic business reviews with client executive teams
  • Act as a face of the company at trade shows and other key industry events, both virtually and in person 

Requirements for position:

  • 5+ years of Customer Success Management and/or Account Management; technology background required
  • Proven customer management experience with large and complex accounts
  • Excellent communication and presentation skills
  • Professional fluency in English and Spanish
  • An analytical and metrics-driven work style
  • Ability to analyze complex situations and develop associated action plans and lead teams to achieve key objectives
  • Deep experience generating and manipulating data for internal and external presentations (GSuite, Microsoft Excel, Looker, etc.)
  • Driven, resourceful, detail-oriented, and highly organized
  • Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
  • Background in e-commerce, fraud or payments industries is a plus


PLEASE SUBMIT YOUR RESUME IN ENGLISH 

#LI-Remote

Benefits in Mexico:

  • Health, Dental & Vision Insurance
  • Life Insurance of 24 months salary
  • Annual Performance Bonus
  • Christmas Bonus of 1 Month’s Salary
  • Food Vouchers
  • Stock Options
  • Paid Parental Leave
  • Flexible Work Arrangements
  • Telework Stipend for Home Internet
  • 12 Paid Vacation Days with 85% Vacation Premiums
  • Paid Holidays
  • Company Social Events
  • Signifyd Swag
  • Dedicated learning budget through Learnerbly
  • On-Demand Therapy for all employees & their dependents

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Signifyd's Applicant Privacy Notice

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
When autocomplete results are available use up and down arrows to review
+ Add another education
Signifyd LATAM Candidate Demographic Questions

Signifyd is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive, safe environment for all candidates and employees. Candidate demographic data in the aggregate provides a wealth of information that we can use to assess progress against our diversity and inclusion goals and identify areas we can do better. By answering these demographic questions, you are helping Signifyd become a more inclusive place for all of us to do our best work!

What is your gender? (Select one) *





Are you White, Black or African-American, American Indian or Alaskan Native, Asian, Native Hawaiian or other Pacific Islander, or some other race? (Select one) *









What is your highest level of school you have completed or the highest degree you have received? (Select one) *






Which of the following categories best describes your employment status? (Select one) *









Do you consider yourself to have a disability? (Select one) *



Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.