As a Senior Customer Success Manager (CSM), you manage the ongoing success of a portfolio of Signifyd's large, enterprise customers. You will work cross-functionally with multiple teams to ensure alignment with customer objectives. As a trusted business advisor for your assigned customers, you will help engage with your customers to ensure platform usage, track key success metrics/outcomes, and conduct periodic account reviews. You will report to the Senior Director of Customer Success.

Responsibilities:

  • Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
  • Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users
  • Identify and successfully close renewals and expansion opportunities within your book of business
  • Develop collateral and conduct periodic business reviews with client executive teams
  • Ensure swift resolution of account issues by using resources from cross-functional teams
  • Provide executive oversight and client communication
  • Work with Marketing to identify and convert successful customers into advocates
  • Embody Signifyd values and serve as a role model for other team members

Requirements for position:

  • 5+ years of Customer Success Management or Account Management
  • Ability to travel when necessary
  • Proven customer management skills with complex accounts
  • Ability to analyze complex situations, develop associated action plans and lead teams to achieve goals
  • Creative, resourceful, detail-oriented, and highly organized
  • An analytical and metrics-driven work style
  • Experience with Microsoft Excel
  • Excellent communication and presentation skills
  • Self-starter who excels under ambiguity in a fast-paced, deadline oriented environment
  • Passion for e-commerce and new technology
  • Background in e-commerce, payments, fraud or data science is a plus

#LI-Remote

Benefits in the USA:

  • 4-day workweek
  • Discretionary Time Off Policy (Unlimited!)
  • Talkspace Online Therapy Membership
  • Dedicated learning budget through Learnerbly
  • 401K Match
  • Stock Options
  • Annual Performance Bonus or Commissions
  • Paid Parental Leave (12 weeks)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Account (FSA)
  • Short Term and Long Term Disability Insurance
  • Life Insurance
  • Company Social Events
  • Signifyd Swag

(Colorado only*) Minimum salary of $105,000.00 + bonus + equity + benefits.*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.

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