About the Role

Our user base and development team are both growing at an explosive pace. With this growth comes an ever increasing need for approachable and detailed documentation. In response, we’re looking to hire a talented writer with technical chops, excellent communication skills, a passionate curiosity for data, and a desire to make technical concepts approachable to everyone.

As a technical writer at Sigma, you will be asked to publish documentation in support of an engineering team that releases several times a week. We move very fast as an organization, and your work style should closely match our rapid cadence in order for you to be successful in the role.

What You Will Be Doing

  • You will be responsible for planning, creating, and maintaining customer facing documentation.
  • You will be digging into technical details with engineers, turning it into clear usable documentation
  • You will work closely with members of the development team (engineers, designers and product managers) throughout the development process. You will be encouraged to test features and provide feedback.
  • You will be asked to adapt to and help shape our processes and procedures
  • At times, you will be asked to supplement documentation based on feedback from customer facing teammates (eg customer support and sales engineers). 
  • On occasion, you may be asked to proofread work written by teammates in other departments.
  • On occasion, you may be asked to assist the design team in creating in-product copy. 

Qualifications We Need

  • Strong writing skills with a focus on clear, approachable language
  • Strong deadline management skills
  • Ability to manage multiple writing assignments simultaneously
  • Ability to handle surprises well - you are able to re-organize your priorities and roll with it when dates and scope change
  • Experience working on a cross-functional team (Eng/Product/Design)
  • You are a living breathing rosetta stone and can speak sales, marketing, product, design and engineering. You can translate input from each of those disciplines into coherent documentation for end users.
  • You like to learn new things and aren’t shy about asking questions when documenting concepts or terminology you might not be familiar with.
  • Experience writing documentation for multiple different user personas
  • Experience using a CMS to author documentation
  • Startup experience is a must

Qualifications We Want

  • Experience creating documentation in the field of data analysis 
  • Experience diagramming technical concepts
  • Experience writing in-product copy
  • Familiarity with coding basics (HTML, CSS and javaScript)

If you do not feel that you satisfy all the listed requirements, we encourage you to still apply. We are enthusiastically looking for people that will help us grow our company and sometimes we are imperfect communicators and can’t articulate perfectly what experience is required for a role. We are looking for people that are excited to grow and constantly ask how we can do things better. If you are excited about the opportunity, we encourage you to apply even if you don’t satisfy 100% of the job requirements.

About us:

Sigma is a SaaS, next-generation business intelligence and data exploration platform that is changing the analytics landscape. Sigma offers a spreadsheet-like interface that enables all decision makers to securely analyze up to billions of rows of live data with the unlimited scale and speed of the cloud. With Sigma, everyone can quickly answer their own questions to make and visualize accurate, data-driven decisions.

At Sigma, we believe every person has unique domain expertise that they bring to the table. Our mission is to give everyone the technical abilities to leverage their expertise to drive their business decisions. This idea is fundamental to who we are and how we collaborate and treat each other. We believe we are Smarter Together and what each person brings to the table helps make us (and our company) stronger.  How we do this internally is through transparency and Fearless Communication. We explain, we speak up, and we all have the opportunity to contribute to the company. With that communication, we Assume Best Intent and know thats how we approach each other and our customers is with a common goal. We are Curious & Constructive in looking at how we can make our product, company, and community better. With all of these Company Values, we Aim for Greatness, we have big goals that we keep hitting and we continue to reassess how we can set those goals even higher. Come join us to help us be smarter and grow together!

Benefits For Our Full-Time Employees:

  • Equity
  • Generous health benefits
  • Flexible time off policy. Take the time off you need!
  • Flexible schedule, do the work you need to get done in the time you have to get it done
  • At least 12 weeks of paid bonding time for all new parents
  • Traditional and Roth 401k
  • Commuter and FSA benefits

Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow.

Note: We have safely reopened our office and are following San Francisco and CDC guidelines. As part of our return to the office, we are requiring all employees to provide proof they are fully vaccinated and ask all visitors to the office to be fully vaccinated as well. We are growing and moving fast and believe that we are only able to do that by learning from each other in person. We are committed to the health and safety of our community and are constantly monitoring any changes to city guidelines.

 

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