About the role:

Sigma is growing and our user base is growing just as fast. We are looking for talented support engineers with a strong grasp on analytics, curious by nature and a desire to help. As a technical support engineer at Sigma Computing, you will be part of a talented team of engineers, with a shared mission to make data easily accessible for everyone. This team was recognized by TrustRadius as Best Customer Support 2021!

What you will be doing:

  • You will work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues. 
  • Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.
  • Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product.

Qualifications we are looking for: 

  • 5+ years of industry experience supporting enterprise products for data analytics.
  • Computer Science fundamentals. Strong domain expertise in databases and business intelligence
  • SQL proficiency - Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries etc. 
  • SQL query performance troubleshooting and plan generation understanding 
  • Proficient in data modeling concepts
  • Ability to properly chart data into logical visualizations
  • A proven track record of building trust with customers and bringing issues to resolution quickly
  • Excellent verbal and written communication skills
  • A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues etc)
  • Strong collaboration skills and the ability to work with multiple departments and co-ordinate issue triaging, diagnosis and resolution
  • Desire to be a great teammate and have fun at work

Highly Desirable Skills & Experiences

  • Supporting a cloud service in production
  • Experience working with Snowflake, Redshift, BigQuery
  • Knowledge of GCP, AWS
  • Startup experience

If you do not feel that you satisfy all the listed requirements, we encourage you to still apply. We are enthusiastically looking for people that will help us grow our company and sometimes we are imperfect communicators and can’t articulate perfectly what experience is required for a role. We are looking for people that are excited to grow and constantly ask how we can do things better. If you are excited about the opportunity, we encourage you to apply even if you don’t satisfy 100% of the job requirements.

About us:

Sigma is a SaaS, next-generation business intelligence and data exploration platform that is changing the analytics landscape. Sigma offers a spreadsheet-like interface that enables all decision makers to securely analyze up to billions of rows of live data with the unlimited scale and speed of the cloud. With Sigma, everyone can quickly answer their own questions to make and visualize accurate, data-driven decisions.

At Sigma, we believe every person has unique domain expertise that they bring to the table. Our mission is to give everyone the technical abilities to leverage their expertise to drive their business decisions. This idea is fundamental to who we are and how we collaborate and treat each other. We believe we are Smarter Together and what each person brings to the table helps make us (and our company) stronger.  How we do this internally is through transparency and Fearless Communication. We explain, we speak up, and we all have the opportunity to contribute to the company. With that communication, we Assume Best Intent and know thats how we approach each other and our customers is with a common goal. We are Curious & Constructive in looking at how we can make our product, company, and community better. With all of these Company Values, we Aim for Greatness, we have big goals that we keep hitting and we continue to reassess how we can set those goals even higher. Come join us to help us be smarter and grow together!

Benefits For Our Full-Time Employees:

  • Equity
  • Generous health benefits
  • Flexible time off policy. Take the time off you need!
  • Flexible schedule, do the work you need to get done in the time you have to get it done
  • At least 12 weeks of paid bonding time for all new parents
  • Traditional and Roth 401k
  • Commuter and FSA benefits

Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow.

Note: We have safely reopened our office and are following San Francisco and CDC guidelines. As part of our return to the office, we are requiring all employees to provide proof they are fully vaccinated and ask all visitors to the office to be fully vaccinated as well. We are growing and moving fast and believe that we are only able to do that by learning from each other in person. We are committed to the health and safety of our community and are constantly monitoring any changes to city guidelines.

 

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