About the Team

We’re looking to add a new member to our fast-growing Support Engineering team! The Support Engineering team at Sift is a crucial part of our success and wears many hats. We are the first line of support for our customers, from large enterprise to family-run businesses, assisting them in a friendly and professional way.  We work with new customers to set up and integrate Sift, communicate customer requests and challenges to our Product Management team, and help to guide the direction of our product development. You’ll also work closely with our Technical Account Managers, Sales Engineers, and Solutions Engineers to drive the customer’s happiness and growth throughout their lifecycle.

What you’ll do:

  • Answer and triage questions from our customers, finding a solution that balances their wants and what’s best for our business
  • Help develop processes to streamline our teams operations
  • Troubleshoot reported bugs in collaboration with Product and Engineering teams
  • Become a subject matter expert on multiple pieces of Sift’s product suite, supporting customers and internal teams as it pertains to your specialization
  • Work closely with our Technical Account Management team to onboard (including integrate), build lasting relationships, and scope out new opportunities with our customers
  • Help build and iterate on key processes that allow Sift to scale and the team to grow

What would make you a great fit:

  • Get Sift Done: You are self-motivated and have the ability to thrive in a results-oriented environment
  • Win as One Team: You want to build a culture of collaboration and growth where you celebrate each others’ successes
  • Festina Lente: You hustle and maintain urgency in all that you do, while maintaining a high quality work product
  • Tough On Ideas:  You are not afraid to ask hard questions and strive to constantly reevaluate the status quo
  • Ever Better: You are constantly looking for growth opportunities and welcome feedback from your peers and managers

Requirements: 

  • 1+ years of prior customer facing experience (SaaS or Tech a plus)
  • BA/BS degree (technical major a plus)
  • Excellent written/verbal communication and organizational skills
  • Passion for working with customers and a desire to build a career in software and technology
  • Aptitude for creative problem solving

Extra Credit For: 

  • Experience with JavaScript, HTML, and other web technologies
  • Experience using APIs, or a strong understanding of API based products
  • Proficiency in Python, Ruby, or other scripting languages

A little about us:

Sift is the leading innovator in Digital Trust & Safety.  Hundreds of disruptive, forward-thinking companies like Airbnb, Zillow, and Twitter trust Sift to deliver outstanding customer experience while preventing fraud and abuse.

The Sift engine powers Digital Trust & Safety by helping companies stop fraud before it happens. But it’s not just another anti-fraud platform: Sift enables businesses to tailor experiences to each customer according to the risk they pose. That means fraudsters experience friction, but honest users do not. By drawing on insights from our global network of customers, Sift allows businesses to scale, win, and thrive in the digital era.

Benefits and Perks:

  • Competitive total compensation package
  • 401k plan
  • Medical, dental and vision coverage
  • Wellness reimbursement
  • Education reimbursement
  • Flexible time off
  • Catered meals

Sift is an equal opportunity employer. We make better decisions as a business when we can harness diversity in thought, experience, data, and background. Sift is working toward building a team that represents the worldwide customers that we serve, inclusive of people from all walks of life who can bring their full selves to work every day, so we can Win as One Team.

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