Customer Success Manager
We are looking for an experienced Customer Success Manager to join our growing global Customer Success department.
As a Customer Success Manager, you will be responsible for working with existing and new customers to ensure they get everything they need to meet their business goals from purchase through driving adoption to renewal, year after year of their Siemplify
- Be the owner and main focal point for the customer’s every need. Become a trusted adviser by truly understanding their business needs and aligning them with Siemplify’s platform.
- Train customers to use and utilize the platform capabilities as needed
- Provide feedback from customers to all relevant teams and serve as an internal lighthouse by helping the company to make the right decisions.
- Proactively nurture the relationship with the customer through ongoing communication and periodic meetings to positively impact customer loyalty.
- Collaborate with support, product teams to ensure any ongoing needs are being answered while meeting SLAs.
- Identify up sell opportunities and help Sales to close it.
- Minimum 3 years of experience as Customer Success Manager/ Post Sales related background
- Cybersecurity domain experience – important
- Proven technical skills with the ability to understand customer’s challenges&needs and advise on best practices
- Ability to connect and build long-lasting relationships with seniors and other stakeholders
- Excellent verbal and written communication skills.
- Detail-oriented – able to capture proper information correctly and accurately.
- Self-starter, capable of thriving in a small, dynamic, and high growth startup environment
- Willingness to travel 25% of the time
- Fluent English– MUST