Who are we?

Sidewalk Labs is an urban innovation company that tackles cities' greatest challenges. We create products and solutions, invest in new companies, and help developers build more sustainable, innovative, and equitable places around the world. Our ambitious vision requires us to push ourselves beyond conventional thinking, and we work hard in pursuit of our mission. Our cross-disciplinary team consists of experts from real estate, urban planning, government, finance, technology, and engineering, among other backgrounds.

Our urban innovations include Delve (a generative design product that empowers real estate teams to design better, faster, with less risk), Mesa (an easy-install kit for commercial buildings that cuts energy costs, improves tenant comfort, and simplifies building operations), Pebble (a low-cost vehicle sensor to help manage parking and curb space), and Affordable Electrification (a new way to manage home energy use to meet a customer’s monthly budget). We're also developing an offsite construction company that can deliver high-quality mass timber buildings for more sustainable living and working.

With the potential to radically improve quality of life in cities for all, our work is both exciting and complex. We are working to achieve something unprecedented — help us build it!

What is the role?

The Associate Director, Systems Administrator is a newly created role within our Business Operations team, part of the CFO org at Sidewalk Labs. This role reports to our Director of Business Operations and Solutions and will actively work with the IT lead as well. The overall goal of the role is to make sure that our technical infrastructure of systems and tools, such as NetSuite and Coupa, is working well and supporting the teams in getting great work done.

We see this role as an opportunity to be the technical lead and go-to person for all Systems Administration. To be successful, you’ll work across the Sidewalk teams and proactively identify processes and systems that require updates or optimization, mapping out the existing vs ideal set-up of those systems/processes and implementing the solution. Training, education, and supporting the various end-users is important as well.

If you want to step into ownership of the full scope, get satisfaction out of creating well-working systems, and enjoy doing both the technical work and interfacing with clients and users, we think you might love this role.

Some of the Role’s key responsibilities:

  • Own and manage our systems and tools portfolio of SaaS applications
    • Implement, administer, upgrade and provide support for e.g. Coupa, Netsuite, Ultipro, Blackline, and Salesforce
    • Report on availability and performance metrics for regular Business Reviews
    • Maintain and enhance existing process and config documentation
  • Keep our systems secure and working smoothly
    • Provide post go-live monitoring and operational support for our systems; create, modify, and configure fields, forms, and workflows
    • Manage authentication and authorization using OAUTH, SAML2.0 
    • Plan, coordinate and execute upgrades, testing and deployments
    • Manage user access and roles.
  • Optimize our systems and create more interconnectivity between them
    • Partner with users and clients to learn the underlying business processes and to spot opportunities for improvements
    • Monitor and manage our system integrations
    • Create and maintain automation for regular tasks, especially for tasks involving workflow and notification in Netsuite and Coupa.
  • Work with our users and teams so that the systems support the business
    • Assist project teams in the implementation of other systems
    • Train users and others, pinch hit on problems and errors, and/or provide the materials so users can help themselves.

What You Will Achieve

  1. After 3 months you will have...
    1. Built a strong network inside of Sidewalk Labs, understand the breadth of our work and our operating model
    2. Leaned into the business units to understand their business requirements from the key systems they use and their top priorities to address
    3. Mapped out all the key systems at Sidewalk Labs, how they are connected, how they should be connected, and what you want to prioritize
  2. After 6 months you will have...
    1. Worked with the Director of Business Operations to prioritize potential optimization projects and chosen the first one
    2. Worked with the IT team to identify key systems or processes that are missing as well as systems that can be replaced or deprecated.
    3. Run at least one user training that uplevels how we leverage our systems. 
  3. After 12 months you will have...
    1. Created a systems roadmap for the 12 months ahead
    2. Become an integral part of making Sidewalk operations stream-lined with the right kind and amount of automation

What We Expect

Substantive experience (6-10 years) managing and operating Business Systems.

  • Experience selecting, implementing, managing, integrating, and updating SaaS systems
  • Thorough grasp  of system best practices (e.g. ERP, CRM, P2P systems).
  • Formal certification in Oracle/Netsuite and/or Coupa is a plus
  • Familiarity with IT Incident Management, User Access Management processes and tools 
  • Knowledge of Application Architecture, SSO, SAML/OAUTH

Able to own this work both as technical expert and partner to the business.

  • You’ll be working with a non-technical manager who will rely on you to operate with autonomy yet seek support whenever useful.
  • You understand the basic business processes in the areas of Finance, Accounting, FP&A, HR, and Procurement
  • You can quickly learn and support other SaaS applications and systems.
  • Strong scripting skills with Netsuite (Nice to have)

You are a great collaborator and communicator.

  • The success of the role are systems that work for their users. You know how to engage with, train, and support a variety of business functions and users.

You care about our work, and yours.

  • Urban innovation is meaningful and exciting, but also new, challenging, and changing. You connect with our mission and values, and take pride in the work you do.
  • You are committed to creating more equitable and inclusive outcomes both in the workplace and in the work you do.

We are very excited to hear from you.

Sidewalk Labs is proud to be an equal opportunity employer. We actively seek applicants from underrepresented communities. Even if you are not 100% sure you are right for the role, please apply and we will be happy to consider your application. All employment is based on merit and business need, and we respond to each application we receive.

We are very excited to hear from you.

Sidewalk Labs is proud to be an equal opportunity employer. We actively seek applicants from underrepresented communities. Even if you are not 100% sure you are right for the role, please apply and we will be happy to consider your application. All employment is based on merit and business need, and we respond to each application we receive.

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