Who are we?

Sidewalk Labs is an Alphabet company tackling the challenges of urban growth. Our vision for cities is rooted in a cross-disciplinary approach that is reflected in our team, composed of experts from real estate, government, finance, technology, engineering and more.  Since our founding in 2015, we have grown into an organization of over 100 employees based primarily in New York and Toronto.

We are currently designing a new kind of mixed-use, complete community on Toronto’s waterfront in partnership with the tripartite agency Waterfront Toronto and the local community. This joint effort, called Sidewalk Toronto, will combine forward-thinking urban design and new digital technology to create a people-centered neighborhood that achieves precedent-setting levels of sustainability, affordability, mobility, and economic opportunity.

We are working to achieve something unprecedented — help us build it!

What is the role?

You will be a key member of Sidewalk’s design team, carrying out user-centered design research across the organization. Our growing product and design team is on a mission to deliver intuitive, seamless experiences for city residents, operators, workers, and visitors, and we start with users first. You will work closely with members of our UX design team and our cross-functional teams to:

  • Conduct and guide studies using methods such as ethnographic/field research, diary studies, surveys, user/usability testing (remote and in-person), benchmark studies, online A/B testing, and quantitative analytics.
  • Provide deep insight and actionable recommendations to improve user experience.
  • Find creative and compelling ways to generate and share results and recommendations throughout the company.
  • Influence product and service strategy, working closely with product managers, engineers, our corporate development team, and subject-matter experts to determine product direction.
  • Support facilitation of strategic workshops with diverse audiences that deeply drive understanding of user needs, strategy, and priorities.

What we expect:

Obsessed with user needs

  • You have 5+ years of experience in product organizations, leading qualitative research such as interviews, observations, surveys, and usability tests as well as blended research or quant-based methods.
  • You have a degree in Human-Computer Interaction, Cognitive Science, Anthropology, Human Factors, Design, or other UX-equivalent research experience.
  • You are a proven leader and communicator; you are able to educate a larger organization about the value, need, and process around user research with ease.

Bias towards action

  • Once you’ve sketched out an idea, you find the fastest path to gain traction and begin executing.
  • You have a strong ability to create whatever assets are needed quickly.
  • Scrappy and creative: as our first UX research specialist, we’ll lean on your to determine the highest and best use for research based on your broad understanding of user needs, technological possibilities and urban knowledge.
  • Experience using Usertesting.com, Qualtrics, dScout, Airtable, Typeform or comparable UXR tools.

Solve problems, together

  • You have experience and comfort in structuring and negotiating internal/external partnerships to get the work done. We often engage many subject matter experts, advisors, and other stakeholders in our research process.
  • You can come up with novel solutions, working well with urbanists and technologists.
  • You ask hard questions and challenge assumptions to ensure that we’re solving the right problems.

Passionate about cities

  • Demonstrated curiosity for the urban environment and care deeply about improving the lives of people in cities.

Bonus points

  • Experience working in a design role, using design/prototyping tools a plus.
  • Experience using statistics, experiment design, and data science to gain insight.

What you have to achieve:

  • Within the first month, you’ve absorbed the research done thus far, both from our in-house design team, from our partners, and from our public engagement teams.
  • You’ve assessed the needs for research across our multiple product teams and created a plan for how we might address these needs in the next 3-6 months. You’ve created a scope for an initial body of research that will deliver foundational insights to one of our pillar teams, such as housing or mobility.
  • By the end of month three, you will have helped shape and conduct 2-3 in-flight discovery-based research streams (some of which will likely involve managing outside vendors) and fleshed out a plan for how user research stories and recommendations will influence our product roadmaps and plans for Sidewalk Toronto.
  • Beyond the first few months, you’ve formed a strategy for how we better archive and share our research (with our privacy protocols top of mind) that enable those across our organization to easily access and understand key insights.

The community of the future is a place for everyone, and Sidewalk Labs is proud to be an equal opportunity employer. We encourage members of underrepresented communities to apply. All employment is based on merit and business need.

We are very excited to hear from you.

Apply for this Job

* Required


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Sidewalk Labs are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.