SimplyInsured is on a mission to eliminate the fear from purchasing and navigating health insurance in the United States. We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and their families. With more than 6,000 customers and 2 major partnerships with Intuit and Square, we're growing quickly and disrupting this convoluted and confusing industry by making it more transparent and fully accessible to everyone.
Our leadership are MIT alums that have previously founded companies, worked in VC/private equity investing, and top tier management consulting firms. We got our start at YC, and have been funded by top tier investors at Polaris, Bessemer, and Altair.
We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. Every opinion is respected, we hold each other to extremely high standards, we're driven by the diversity in our backgrounds, and unified by 100% alignment on our mission.
ABOUT THE ROLE
We are launching a new office in Sacramento, CA to house our expanding customer support team and we're looking for a Director of Customer Support to manage this initiative and team.
We're looking for a Player/Coach that doesn't mind getting into the weeds and performing the customer support role as you grow you team of Customer Support Specialists. You will be a Health Care expert working with customers to trouble shoot insurance issues, answer detailed plan questions, and consult small business owners on which plans are right for their employees and their families. Your main goal is to delight our customers and help eliminate the fear from purchasing and using health insurance. You will have an incredible impact on people's individual lives. We're in the business of making sure people have access to resources to live healthy lives. In this role, you'll be using a myriad of communication tools including phone, chat, and email support.
Being on the front lines of our customer service team means you'll have unique insight and access into our customer's issues and you'll be empowered through access to data analytics tools to seek the truth and propose solutions to improve our customer experience.
WHO WOULD BE A GOOD FIT?
Undergraduate or Graduate degree in any relevant field (STEM, business, psychology) from top tier university
7+ years of experience in customer support or sales role
4+ years of experience managing a team of 10+
Experience starting and building a team from scratch in a new location from headquarters
Passion for helping people - especially when it comes to their health
Data driven to solve hard problems and complicated issues
WHAT WE OFFER
Competitive and transparent salaries (we share all salary data with internal employees)
Generous stock option packages
Offsite retreats every 100 days - we have the ability and drive to iterate quickly and this helps us all stay on the same page and develop new ideas
100% Medical, Dental, and Vision Insurance coverage
A values-based culture that invests in employee success