Enablement Business Partner, Customer Teams
Location: This role is available for hybrid work (2 days in office) from our office in Chicago/London or the US hub cities (New York, Boston, Austin) where we connect 2 times a month in co-working spaces
About the Customer Enablement Business Partner, Customer Teams at Showpad:
Revenue Enablement is at the heart of Showpad’s mission, providing best-in-class enablement programs and business partnership to our GTM customer-facing revenue-generating teams, to help them be more effective and productive in their jobs, thereby leading to increased revenue and happier customers. We believe the right enablement can transform individual and company performance.
The Enablement Business Partner, Customer Teams strategically partners with the Customer Growth leadership team to establish what it means to be the best, identify needs/gaps, and create enablement programs to close the gap for account managers. You will develop and deliver best-in-class enablement for both new hires and tenured account managers, and measure the effectiveness and impact to the business.
You will also have the opportunity to work closely with the wider sales, marketing, revenue operations and wider cross-functional teams on scaled global enablement programs based on key GTM priorities. Working collaboratively in a small, high performing team, you will also contribute thought leadership and innovation to optimize team best practices, which can then be shared externally to fuel Showpad’s leadership in the enablement space.
Key responsibilities:
- Design and deliver a broad range of GTM training programs designed to reduce ramp time and increase performance to revenue quotas
- Leverage skill and competency assessments to develop, plan and deliver enablement activities by identifying learning objectives, designing exercises, running training sessions, facilitating peer learnings, building reinforcement plans, and scaling best practices
- Perform needs assessments in coordination with customer growth team leadership and management to identify gaps and enablement opportunities that will drive and increase sales performance through 1) knowledge and skill enhancement; 2) process improvement; 3) utilization of tools and systems
- Build strong relationships with customer growth team leadership and serve as a Trusted Advisor and business partners to your stakeholders
- Manage scaled enablement programs beyond your identified segment (including onboarding, narrative, product/solutions, sales methodology, new process & tools) as part of cross-functional project teams
- Collaborate with GTM leadership, marketing, Revenue Operations and other cross-functional teams on the development and dissemination of assets, materials and job aids to the field
- Analyse and track enablement metrics to measure the effectiveness of enablement programs and identify opportunities for improvement
- Support front-line managers in executing cadence of coaching activities that purposely improve readiness and effectiveness of their team
- Be the "Voice of Field", capture and share best practices in the spirit of building a world-class Revenue Enablement function
- Stay up-to-date on industry trends and best practices in enablement and define objectives and key results for each program, creating plans and overseeing program execution
- Ensure Showpad's in house built Value Selling methodology is consistently adhered to in the spirit of driving value for our customers
- Help us drink our own champagne! Find more ways to use our own tool to drive seller effectiveness and world class customer experiences internally
Required Skills & Experience for an Enablement Business Partner (EBP):
- 5+ years’ experience in a combination of various roles in revenue enablement, customer success, sales, sales training, or a related field
- Proven track record of designing and implementing effective sales enablement programs
- Strong understanding of sales processes and strategies
- Excellent communication, presentation and facilitation skills
- Organized and self-starting, able to juggle multiple priorities simultaneously
- Ability to gain credibility at all levels
- Experience with sales enablement technologies and tools (prior knowledge of Showpad a plus!)
- Experience and comfort thriving in a fast-paced, dynamic environment
- Ability to work in a global team, virtually, with the subsequent timezone dependencies
Company Highlights:
Founded in 2011, Showpad is the world’s leading Enablement Operating System (eOS™). We align Sales and Marketing teams around impactful content and measurable engagement, enabling sellers to build unique buying experiences and continuously improve conversion rates. Sellers close more deals – faster – with Showpad.
With dual-headquarters in Ghent and Chicago, regional offices in London, Munich, Bucharest and Wroclaw, and remote hubs across the US and EMEA, Showpad is powered by a diverse global workforce of more than 400 people. Our employee value proposition centers around impact, purpose and belonging. Our culture is based on flexibility, trust and setting people up for success. At Showpad, we foster inclusion, innovate for impact and never stop to raise the bar. We take serious care of our people but never take ourselves too seriously.
What you can expect from Showpad
We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We’re building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves. Whether that’s paid parental leave, paid holidays (including Juneteenth and paid time off to vote), paid time off to volunteer at non-profit organizations, personal development opportunities or professional stretch assignments, you can expect Showpad to support you.
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
