Styling Team Manager (Onsite)

As the Styling Team Manager, you’ll have a key role in shaping our client’s experience and the future of our teams and company. In this role, you must be proactive, because you’ll be in the driver’s seat. Your goal is to ensure that we consistently deliver a top-notch styling experience to our clients. This success should directly translate into client growth and satisfaction. You’ll be instrumental in making sure we earn our client’s business over and over again. 

Role Expectations:

This is a fast-paced, high-impact role at the heart of our mission. The role requires 1) solutions-oriented thinking 2) adept management of a growing, diverse remote team, and 3) development of strong quantitative skills. This role can be demanding. You’ll be expected to push your team to continuously improve. We want our Managers to not just identify issues, but more importantly, design and implement solutions! You'll take charge of building out the Styling team. You’ll work closely with other functions. You will develop and sharpen your ability to lead, coach, and support a dynamic team. You are adept in the ability to read charts, interpret them, and make smart decisions based on data and styling behaviors. Finally, as our team and company evolve, we want you to be prepared to evolve as well. 

Being a Styling Manager at a dynamic e-commerce startup is an exhilarating opportunity. It's a role that blends people management, and creativity with strategy, allowing you to craft a personal experience for millions of petite women. Every day presents a new challenge to ensure we are exceeding client expectations. You're at the forefront of a retail revolution, leading a team of passionate stylists, and together, creating trends that resonate with a unique and underserved market. This position is more than just management; it's about making a tangible impact in the lives of our clients, empowering them through fashion, and driving significant growth in an innovative, fast-paced environment. As a manager, you're shaping individuals, teams, and the future of our company. 

Your Responsibilities:

• Own Key Metrics and take actions to drive improvements
• Use Data, Analytics, and styling behaviors to determine what levers to pull 
• Implement new structures and processes that leads to improved metrics and overall client experience
• Scale Styling Org to meet client demand. Account for different scenarios by planning for growth based on various forecasts for the next 3/6/12 months. Execute growth plan and make adjustments as needed
• Manage, lead, and inspire our team of Team Leads, Senior Stylists, and Stylists to ensure they are meeting/exceeding goals for individual performance, team success, and team morale
• Work with the Team Leads Styling Leaders to manage the daily and weekly ebb and flow of the team workload so that we hit our goals.
• Design and implement coaching structures so Team Leads to manage performance, take corrective action and drive consistency amongst team
• Hiring + Training: Effectively grow the Styling Org with quality candidates to keep up with growing startup needs.
• Attract new clients and drive repeat user orders
• Maintain and improve our reputation as a top-tier styling service.
• Provide feedback to cross functional partners, Merchandising team based on client and stylist feedback
• Research competitors offerings, how their Styling operations run, and how happy or unhappy their clients are with various aspects of their styling service in order to inform our team
• Improve Client Retention Rate continuously from month to month to drive up client loyalty and reduce Churn Rate.
• Collaborate closely with other teams including CX, Operations, Merchandising, Product Development, Marketing, and Engineering

Requirements:

• You have an eye for detail and quality
• Experience with leading, coaching and supporting large, dynamic teams
• Experience with implementing training/coaching programs for large teams
• Ability to come onsite, frequency TBD
• Strong analytical background and well versed in Google Sheets/Excel functions like pivot tables, vlookup 
• You are well versed in building presentations in Google Slides
• You work well independently and collaboratively in a fast paced environment

Compensation and Benefits:

• Base salary and opportunity to earn performance-based bonuses
• Flexible PTO policy
• Benefit coverage for medical, vision, and dental
• 401k matching
• Pre-tax commuter benefit
• Employee discount on Short Story merchandise
• Opportunity to move up to more senior positions within the company