The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations, Fraud and Compliance. Browse our Operations team openings to see how you can make an impact with us.
- Be responsible for taking the lead role in maintaining daily operational and direct supervision of all activities within the Compliance department for onboarding sellers and buyers;
- Create, implement and enforce AML policies, procedures and regulation within Shopee Brazil;
- Customer investigation: to build the SAR (Suspicious Activity report), submit to internal approval, and then report transactions to the FIU and manage the situation, which could mean closing accounts, blocking of funds, etc.
- Assist on all ongoing compliance review processes, including necessary filings, reports to the regulator, policies, and procedures;
- Create and enforce policies for the detection and prevention of fraudulent activity within the business and client activities;
- Serve as point of contact for regulators, in coordination with the Legal team as required;
- Act upon regulatory developments relating to compliance risks and the associated regulatory obligations;
- Monitor compliance with all third-party policies and applicable legislation;
- An outstanding experience within a compliance or risk function in regulated financial institutions, fintech, or technology companies;
- Deep knowledge of legislation and regulation relating to banking, financial, and payments institutions in Brazil (BACEN, CVM, etc.)
- Proven successful experience working with regulatory or supervisory entities either directly or on behalf of clients;
- Demonstrable successful experience working with the implementation of processes for AML, KYC, KYP, internal controls, business continuity plan, risk matrix, and assessment;
- Advanced English level;
If you like to work in a dynamic and energetic environment, sign up! Come make history with Shopee!