Job Description:

  • Improve seller/buyer's experiences by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem.
  • Cooperate with internal or external parties (3PLs) to expedite correction or adjustment, and follow up to ensure resolution.
  • Take ownership of customers' issues and follow problems through to resolution.
  • Develop service procedures, policies and standards.
  • Analyse statistics and compile accurate reports.
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
  • Control resources and utilise assets to achieve qualitative and quantitative targets.

 

 Requirements:

  • BS degree in Business Administration or related field.
  • Experience in providing customer service support.
  • Proficiency in English.
  • Strong strategic and leadership skills.
  • Strong client-facing and communication skills
  • Awareness and ownership of industry’s latest trends and current situation impacting on seller/buyer's experiences.

 

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