Job Description:

  • Analyze and monitor KPIs and operation performance. Provide relevant and timely information via logistics reporting. Highlight key indicators that would have an impact on the business
  • Manage and clear logistics backlogs, i.e. ensuring orders are delivered on time
  • Analyze business processes, locate pitfalls and propose improvement plans
  • Understand the current system capabilities and limitations and work with stakeholders to define business requirements
  • Possess the ability to troubleshoot logistics related issues and liaise with the technical team in resolving them
  • Ensure accounting and reconciliation data are recorded accurately and truthfully
  • Working closely with all sub-divisions of Operations Teams for all operations related to Logistics
  • Perform other duties relating to the operation of the department. Perform other duties as assigned by the line manager
  • Handle customers' enquiries, requests and complaints relating to logistics services.
  • Resolve seller and buyer issues by investigating problems; developing solutions; preparing reports; making recommendations


  • Minimum Bachelor’s degree in Business Administration / Logistics Management or any related field      
  • Strong experience working in Order Fulfillment / project coordination / ecommerce operations
  • High energy, self-motivation and ability to thrive in a fast-paced start-up environment
  • Strong analytical, critical thinking and excellent problem solving skills
  • Good knowledge in Microsoft Excel and PowerPoint (SQL is a plus)
  • Results driven & customer focused attitude
  • Good team player with positive attitude and a strong sense of integrity and responsibility
  • Self-starter with a strong sense of curiosity
  • Good communication skills in Spanish (native) and  English (written and verbal)

Apply for this Job

* Required