• Lead the design and development of key operational processes and SOPs to deliver superior customer experience
  • Track and monitor operation and customer experience performances across key functions and customer interactions
  • Conduct root cause analysis to identify quality and productivity improvement areas
  • Develop programs and policies to improve key customer & operational metrics
  • Ensure compliance of key operational metrics and work closely with the risk management team to manage operational risk events.
  • Work with the Product Management team to drive and manage system enhancements to current back-office systems and processes
  • Working alongside business development, compliance, product management and risk management functions to constantly optimise the operational processes and product experience of the customers

Apply for this Job

* Required