• Identify training needs (soft skills included) by evaluating strengths and weaknesses through scorecards. Develop training materials, plan, conduct training for the team based on the team's strategy and standards.
  • Communicate and collaborate effectively between In-house and BPO to run the trainings smoothly.
  • Being creative in training approach with an emphasis on activity-based learning
  • Improving training effectiveness by developing new approaches and techniques
  • Guiding and developing junior trainers in the team
  • Being an ambassador for continuous learning and development
  • Follow-up with further actions after the training with employees.
  • Other task assigns by the higher managers.


  • At least 3 years of experience developing and implementing training programs
  • Facilitation and presentation impact with the ability to capture attention and influence audiences
  • Excellent communication and interpersonal skills, leadership as well as stakeholder management
  • Ability to multitask and perform in a constantly changing environment.
  • Result-oriented, problem solver, analytical skill, and trainee-focused.
  • Fluent in English

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