1. Job Description

    1. Performance Management
    • Keep track of project’s all KPIs
    • Facilitate execution team to achieve KPIs

     

    1. Quality Assurance
    • Training (onboard + refreshment + soft skill)
    • Make sure quality of service: evaluate call and chat quality for both Inhouse + BPO.
    • Build + optimize SOP

     

    1. BPO management
    • Control cost: - plan, submit, control, cross check with BPO and payment
    • Control headcount: plan, follow recruit & interview, control
    • Operation: co-ordinate inhouse and BPO - Inform SOP/ KPIs - Work with TLs/PICs revamp SOP/ Process"
    • BPO Performance management: control performance KPIs of BPO, setup reward & penalty

     

    1. PMO
    • Booking KOL - Receive campaign calendar monthly and work with execution team to ensure booking quantity and post on live date
    • Campaign Performance - Checking campaign performance and get deep dive to improve performance
    • Deal list generation- Set criteria for deal list and work with external teams to get the list ready
    • Coordination task - Receive new program/updated - Work with execution team to run/update with KOLs

     

    Requirements

     

    • Min 3 year experience in high management level with strong proven leadership
    • Knowledge in E-commerce is preferred
    • Fluent in English
    • Excellent business sense, comfortable with big data, ability to get insight from data and form actions to follow up
    • Strong critical thinking, hands-on execution, problem solving, and result-orientation
    • Strong project management, time management
    • Good interpersonal skill, reporting skill and presentation skill
    • Ability to work with senior stakeholders

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