Job Description

  • Professionally support RMs to handle KOL inquiries and complaints, resolve KOL issues or follow the escalation process (payment issue, crisis escalation, fraud capacity, etc).
  • Communicate with other departments and management to resolve problems and expedite work.
  • Work closely with management and employees to improve work relationships, build morale and increase productivity and retention.
  • Admin tasks to effectively facilitate the productivity of RMs and management
  • Other tasks assigned by the higher manager.

Requirements:

  • At least 2 years of experience in customer service, call center.
  • Experience in the KOL service industry is a plus.
  • Excellent oral, written, interpersonal communication skills
  • Ability to multitask and perform in a constantly changing environment.
  • Result-oriented, problem solver, super detail-oriented
  • Fluent in English.

 

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