Job Description

  • Lead and manage crisis communications strategy and execution
  • Identify risks, prepare contingency and recovery plans, and manage resources and communications during the crisis
  • Advise management during times of crisis
  • Collaborate with the Public Relations, Legal and Government Relations teams to develop consistent messaging and communication framework on key legislative and regulatory issues / developments
  • Management of relationships with crisis communications stakeholders
  • Work with various internal and external stakeholders to establish tools and processes to identify and monitor a full range of issues with the potential to negatively impact the company’s reputation and brand
  • Identify opportunities to position Shopee as a thought leader and demonstrate the positive impact and contribution Shopee has in the industry
  • Form new, dynamic ways in managing Shopee’s reputation and responses to crisis


  • At least 8-10 years of experience in corporate communications and crisis management
  • Bachelor's degree in related field (government affairs, law, political science, public administration, public relations)
  • Experience applying best practices related to crisis preparation and response, and track record of successfully managing communications during times of crisis in a fast-growing and dynamic organisation
  • Track record developing and implementing compelling narratives to advance corporate reputation
  • Outstanding media and government relations skills and relationships, with experience engaging media owners and group managing editors on a regular basis on challenging issues
  • Experience in stakeholder management and planning and ability to collaborate with senior stakeholders across multiple industries / locations
  • Work well under pressure and ability to perform under time constraints
  • Proven ability to think ahead, engage proactively and take initiative
  • Ability to communicate information effectively and accurately, both verbally and in writing
  • Attention to detail and accuracy

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