Job Description:

  • Perform first level basic troubleshooting for product issues reported by customer service or Internal Team, before escalating to regional team
  • Oversee the process of issue escalation and resolution, coordinate with relevant parties until issues are resolved
  • Implement data analysis to quantify the business impact
  • Record events and problems into the issue management tool


  • Bachelor’s degree in computer science or related field
  • 1+ year of experience in IT production Support Role, have basic knowledge in IT (web, mobile, software, network)
  • Analytical, strong in problem solving, good at using data to make a point
  • Comfortable working in an ambiguous and high-intensity working environment
  • Willing to work in shift and extended hours if required
  • Fluent in English and Spanish to communicate with internal stakeholders

Nice to have:

  • Knowledge in SQL, programming language
  • Experience in e-commerce

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