Job Description:

  • Analyse customer service staff knowledge/skill/behaviour gaps
  • Design essential learning solutions that build competencies/address KPIs deficits/enable business outcome with real-life applicable practice
  • Develop learning content including interactive user guides, video tutorials, FAQs, and other instructional materials
  • Lead Train-the-Trainer sessions as a master trainer for key programs
  • Design post-training test/verification methods and processes to verify and drive maximum knowledge gained
  • Use data and metrics to measure, observe, and report learning effectiveness and ensure real-work application
  • Collect feedback from audiences in order to continuously improve learning solution, delivery methods and materials
  • Keep Up-to-date with Instructional Design methods and frameworks in designing and developing educational and training programs

Qualification:

  • Bachelor’s Degree in Instructional Design, Educational Psychology, Adult Learning or organization development or similar
  • Fluent in Thai and English, both written and spoken
  • Passionate about people development and giving people those ‘light bulb’ moments
  • Demonstrable proven experience and success as a Learning Designer, Instructional Designer, or Curriculum Developer (for e-commerce or tech is a plus)
  • Proven practical knowledge of facilitation, coaching methodologies, instructional systems design (ISD) frameworks, adult training methodologies and service softskill knowledge
  • Ability to customize and design training courses to suit audience group and fulfill expected outcome of training
  • Ability to translate complex ideas and information into organized, guided, vitualized resources to enhance learning, self-service experience.
  • Ability to deal with ambiguity and complex, matrixed environments with minimal oversight.
  • Learn fast, act fast with strong attention to detail and accuracy
  • Good communication and can convey messages expressively and clearly
  • Have great stage presence, able to manage and adapt to training situations
  • Resilience to work under tight deadlines and under pressure in a fast pace environment
  • Proficiency in MS Office or G-Suite including Word, Excel/G-Sheet, and PowerPoint/G-Slide

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