Job Description:

  • Define Customer Service staff learning foundation, competency building and performance recovery tracks
  • Link business objectives to learning objectives then set/clarify expectation with team of learning designers
  • Identify relevant data source for gap/learning need analysis
  • Define material storylines for learning designers / materials that link back to business objectives
  • Suggest facilitation guideline or best fit delivery approach for target learners
  • Provide consult for learning designers/trainers encountering facilitation/classroom challenges
  • Coach team of learning designers to achieve their performance and PDP goals
  • Prioritize, manage workload and remove obstacles team member faces in day-to-day situations


  • Bachelor’s Degree in Instructional Design, Educational Psychology, Adult Learning or organization development or similar
  • Fluent in Thai and English, both written and spoken
  • Passionate about people development and giving people those ‘light bulb’ moments
  • Demonstrable proven experience and success as a Learning Designer, Instructional Designer, or Curriculum Developer (for e-commerce or tech is a plus)
  • Proven practical knowledge of facilitation, coaching methodologies, instructional systems design (ISD) frameworks, adult training methodologies and service softskill knowledge
  • Ability to customize and design training courses to suit audience group and fulfill expected outcome of training
  • Ability to translate complex ideas and information into organized, guided, vitualized resources to enhance learning, self-service experience.
  • Ability to deal with ambiguity and complex, matrixed environments with minimal oversight.
  • Learn fast, act fast with strong attention to detail and accuracy
  • Good communication and can convey messages expressively and clearly
  • Have great stage presence and able to manage and adapt to training situations
  • Resilience to work under tight deadlines and under pressure in a fast pace environment
  • Proficiency in MS Office or G-Suite including Word, Excel/G-Sheet, and PowerPoint/G-Slide

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