Job Description:

  • Responsible for the entire returns process
  • Manage and monitor performance of the team
  • Ensure no ageing parcels and backlog management
  • Anticipates uplift of volume and forecast manpower needed
  • Ensures compliance to SLA
  • Communicates and coordinates with stakeholders such as Customer Service, logistics and regional team
  • Able to conduct audits and health checks on good warehousing practices to drive issue-resolution with the team
  • Ensure that all controls are in place, and system information/s are correct, trackers are updated
  • Drive process improvement and system enhancements for more efficient returns operations
  • Creates SOP on quality control of parcels and establish decision points


  • Have experience in managing a team
  • Experienced in warehousing, logistics, B2C business is a plus
  • High level of leadership skills and able to work in a fast paced and dynamic environment
  • Willing to work at Plaridel, Bulacan Central Luzon

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