Job Description:

  • Support social media analytics and content recommendations across Shopee MY's social platforms
  • Pull metrics for Facebook, Twitter, Instagram, YouTube, TikTok and others utilizing native platforms and social media aggregation tools
  • Provide data-driven, actionable insights and recommendations for improving social media engagement, acquisition, retention and conversion across all channels 
  • Work closely with cross-functional teams to provide insight and recommendations about social media campaigns
  • Develop and maintain automated reporting templates, leading creation of social media metrics reports
  • Present and report complex information to a diverse crowd of stakeholders on a regular basis
  • Evaluate market conditions and competitor data to identify emerging trends and to recommend learnings and action points to optimise results
  • Guide markets in content learnings, social media best practices, and cross-market sharing 
  • Support additional projects as requested


  • Min. 3 - 4 year of experience in a social media analyst or digital media analyst role preferred
  • Experience with social media analytics with good data visualisation skills
  • Knowledge of social media KPIs and all native platform analytic tools
  • Familiar with data tools such as Socialbakers, Talkwalker etc.
  • Advantage to have experience conducting statistical analysis using tools such as Python

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