Job Description

  • Perform Tier 1 management by monitoring and supporting Seabank network and system Infrastructure, and other services as well as responding to graph/log anomalies, system alerts via email/SMS/phone calls, etc.
  • Identify network and system related issues quickly according to SOPs and best practices, escalate to the corresponding team to fix the issue when necessary.
  • Perform basic Linux/Windows command to run diagnostic instructions and analyze the output for first-level troubleshooting.
  • Basic understanding of switches/routers/firewalls commands to understand the configuration and whole network topology.
  • Identify incidents and analyze impacts/severities based on SOP
  • Log incidents and proactively follow up with internal or external parties on progress, and prepare official incident reports
  • Review the incidents, create monthly statistics and suggest service improvement plans to engineering team.
  • Willing to work in shifts if necessary

Job Requirements

  • Minimum D3/S1 in Telecommunication/Computer Engineering or related fields.
  • Good knowledge of Ethernet network, IT service management, and Linux/Windows systems.
  • Understanding of basic network knowledge such as ARP, VLAN, ACL, eBGP, iBGP, BGP-RR, OSPF, MPLS, and VRF.
  • Understanding of basic monitoring systems such as Zabbix, Grafana, Cacti etc.
  • Understanding of basic Python/Bash scripts and Ansible playbook.
  • Proficient in technical report writing and documentation.
  • Possess strong interpersonal skills and able to interact with stakeholders of all levels professionally.
  • CCNA/CCNP certification is a plus
  • IT Management Service related certifications is a plus.
  • Proficient in both English and Indonesian due to regional coverage.

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