Job Description:

  • Coordinate and execute internal and external learning programs with regional, local trainers & BPO Trainers
  • Facilitate impactful and targeted training sessions for the organization
  • Manage administrative tasks to ensure smooth execution, follow-up and consistency of learning initiatives
  • Assist with assessing training needs and developing yearly training plans for the organization
  • Deploy a wide variety of training solutions and be exposed to training operations on a local scale
  • Monitor and evaluate training program effectiveness, success and ROI periodically and report on them;
  • Work with outsourced vendor partners to achieve overall training strategy
  • Work closely with the regional team to ensure training strategy alignment
  • Resolve any specific problems and tailor programs/approach as necessary
  • Maintain a keen understanding of training trends, developments and best practices
  • Challenge yourself in a diverse and dynamic work environment with frequent cross-department initiatives
  • Take ownership of local initiatives, communicate requirements and timelines to stakeholders


  • Excellent communication and interpersonal skills
  • Independent and able to multitask, able to work within timelines
  • Highly meticulous and detail-oriented, takes great pride in work
  • Structured thinking, able to evaluate problems and come up with effective solutions
  • Positive and energetic outlook, able to motivate others
  • Ability to thrive in a fast-paced environment
  • Passionate about training and education

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