- The Logistics Operations Lead is responsible in managing all courier performances. Making sure that KPIs of the partner couriers are always met.
- Oversee 3PL operations and work closely with internal and external stakeholders for faster resolution and improvement
- Identify the drivers of key operational issues and execute process improvements.
- Work with Regional and Local counterpart for growth and improvement needed across all Shopee couriers
- Develop ad hoc analyses, reports and actionable insights including communication and presentation of findings to management.
- Collaborate on reporting and data-related projects with cross function departments.
- Run and monitor reports on overall 3PL performances
- Coordinate closely with 3PL vendor mangament to ensure good performance to meet customer requirements
- Manage 12-15 team members under operations team
- Manage team members KPI. Keeping them motivated at all times
- Identify specific goal for each and develop team member skills for their growth
- Bachelor's Degree in Engineering, Operations, Business Management or any related course
- Strong analytical skills with understanding in operational systems applicable in logistics, warehouse, transportation and FMCG industry
- Outstanding critical-thinking, highly meticulous and detail-oriented
- Capable of handling multiple tasks and work under pressure
- Strong communication skill with negotiation for external stakeholders meeting
- Capable of working beyond working hours and on call
- Quick to respond actions needed for sudden operational concerns
- Comfortable on making judgments under a quick timeframe
- Able to do coaching skills for the team members. Building rapport and demonstrate empathy at all times to help in work coordination