Job Overview: 

  • The Logistics Operations Lead is responsible in managing all courier performances. Making sure that KPIs of the partner couriers are always met.
  • Oversee 3PL operations and work closely with internal and external stakeholders for faster resolution and improvement
  • Identify the drivers of key operational issues and execute process improvements.

Job Description:

  • Work with Regional and Local counterpart for growth and improvement needed across all Shopee couriers
  • Develop ad hoc analyses, reports and actionable insights including communication and presentation of findings to management.
  • Collaborate on reporting and data-related projects with cross function departments.
  • Run and monitor reports on overall 3PL performances
  • Coordinate closely with 3PL vendor mangament to ensure good performance to meet customer requirements
  • Manage 12-15 team members under operations team
  • Manage team members KPI. Keeping them motivated at all times
  • Identify specific goal for each and develop team member skills for their growth

Job Requirements:

  • Bachelor's Degree in Engineering, Operations, Business Management or any related course
  • Strong analytical skills with understanding in operational systems applicable in logistics, warehouse, transportation and FMCG industry
  • Outstanding critical-thinking, highly meticulous and detail-oriented
  • Capable of handling multiple tasks and work under pressure
  • Strong communication skill with negotiation for external stakeholders meeting
  • Capable of working beyond working hours and on call
  • Quick to respond actions needed for sudden operational concerns
  • Comfortable on making judgments under a quick timeframe
  • Able to do coaching skills for the team members. Building rapport and demonstrate empathy at all times to help in work coordination


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