Job Description:

  • Provide network operations support and administration; monitor regional network infrastructure performance and the resolution of technical problems
  • Review and ensure all aspects of the infrastructure and service are monitored and that the regional level has clear visibility and awareness of possible service failures or gaps.
  • Perform problem/issue identification and resolution; work across multiple teams and vendors to identify the root cause and find suitable workarounds or solutions.
  • Recommend system modifications to improve service quality and stability. Develop good configuration best practices and guidelines.
  • Ensure current configurations are documented clearly and accurately in Knowledge Base.
  • Perform, monitor, and audit configuration changes across critical regional devices or services, and ensure they are supported with authorized change requests.
  • Assist with the implementation of agreed infrastructure changes, maintenance routines and component updates and upgrades.
  • Highlight changes in the environment that may disrupt the service availability or integrity.
  • Develop and share tested methods in remediating common or highly critical vulnerabilities.

Job Requirements:

  • Bachelor's degree or higher in Computer Science/Information Technology or relevant field
  • Bachelor's degree or higher in Computer Science/Information Technology or relevant field
  • Minimum 3 years of relevant experience operating in a similar role.
  • Hands on experience in either 3CX, PureCloud, Elastix, or Sonus
  • Minimum Cisco Certified Network Associate (CCNA)
  • Strong network knowledge and hands-on experience in Palo Alto is a plus
  • Good understanding of network system, network architecture and services, firewall, and security
  • Experience with Nexus, Cisco, Dell switches is a plus.
  • Good communication and coordination skills with both internal and external stakeholders
  • May be required to provide on-call support.
  • Strong analytical and troubleshooting skills.
  • Amenable to work onsite and in shifting schedules
  • Amenable to work in Bonifacio Global City, Taguig

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