Job description:

  • Use existing tools and methodology to conduct in-depth analysis to identify issues, problems, and opportunities
  • Develop or enhance SOP for improving or developing tools and methodology
  • Conduct on-site observations and root cause analysis with business entities to accurately identify service gaps
  • Prepare detailed analytical reports on these findings and list of possible remedies
  • Keep track of actions that are taken to address identified problem areas and monitor performance for improvements
  • Conduct on-site audit checks on ground ops process to ensure compliance to standards
  • Coordinate with relevant parties in the event of incident, ensure implementation of recovery and contingency plan
  • Initiates & highlight to higher level management any dramatic and destructive events that seriously impact the network for further actions.
  • Monitor the operations cost performance (Linehaul Cost, Trucking Service, 3PL Services, Operations Cost Per Move, Operations Cost Per Kilogram, Operations Cost Per Order ...etc) and provide detail report in term of cost and profit analysis, cost management method.
  • Keep track of actions for cost saving initiatives.
  • Improving the purchasing process, and tool/asset management at Hubs
  • Analyze the Annual target with Plan the operations team for improvement
  • Ensure performance reports are produced according to specifications and distributed according to the agreed timetable
  • People management: direct reports functional personnel in Financial Operation.
  • Other task and initial project assign by upper level


  • Software skills (Microsoft Office, Application)
  • Bachelor or Master’s Degree in Business / Transportation / Statistics / Accounting
  • English in advance (verbal, writing, presentation)
  • 5 years of relevant working experience in express or ecommerce  (preferable)
  • Experience in Service Quality Control, SOP, solve dispute (preferable)
  • Experience in working with initial project (Asset management process, Risk management, Linehaul, Operation process
  • Competency segment ‘Business process’: Analysis, Planning & Organizing, Decision Making, Results Orientation Skills
  • Competency segment ‘Leadership’: Accountability, Communication, Self Management Skills


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