Responsibilities:

  • Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every customers
  • Handle escalated customer and sellers queries and complaints
  • Manage various ticket tracking system and ensure we reply and request within timely manner and take actions accordingly
  • Solve the problems of customers escalated from frontline team members and coordinate with relevant departments.
  • Following up and notifying the result of the problem solving for escalated cases
  • Ensure customer information in the customer service database during and after each call
  • Train and coach contact center’s team members 
  • Support roll out of new initiatives and help monitor results
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

 Qualifications:

  • Good communication skill – speaking and writing (English is a plus)
  • Bachelor's Degree in a related field.
  • Ability to work in Shift (5 days per week).
  • Male or Female, Age not more than 40 years old, New graduate is also welcome.
  • Experiences in Customer Service or Call Center is an advantage.
  • Male candidate has already passed the military burden.

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