- Communicate with external customer on dispute & exception handling, problem resolution and continuous improvement
- Ensure any existing confusion from customer is clarified and effectively follow-up with service partners and internal departments to ensure case closure in accordance to our service standards.
- Deliver the best services to customers to ensure the highest customer satisfaction
- Coordinate with warehouse operational team plan and implement the actions defined for operations excellence (e.g., on-time, on-budget, maintainable, low-defects, etc.)
- Provide constructive feedback on process & procedures to enhance customer experience
- Degree or Diploma in Business Administration, Customer Service Management and Supply Chain Management
- Strong communication skills and excellent phone etiquette with positive attitude
- Good analytical and problem-solving skills
- Proficient in Google products (e.g. Gmail, Docs, Sheets, Forms etc.) and MS.
- Candidates with experience in customer service or call centre will have an added advantage
- Role will be based in Shopee Warehouse located in West area