Job Description:

  • Manage team to increase effectiveness of Shopee’s chatbot tool
  • Ensure productivity and manage quality assurance of training
  • Develop and manage end to end models and tools that serve business needs ; work with Shopee's headquarter, business, and developer team to provide requirement, testing, and ensure smooth implementation
  • Actively benchmark competitors and propose new available technology /models for better user experience and/or efficiency

Requirements:

  • Minimum Bachelor's degree in Information Technology, Engineering or any related field from a recognized university
  • Minimum 5 years of working experience with at least 1 year of relevant experience in training AI
  • Prior working experience in customer service field is a must
  • Proficiency in both English and Thai
  • Strong coordination skills

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