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Customer Operations Knowledge Management Lead
at Shopee
(View all jobs)
Thailand
J
ob Description:
Lead a team to develop education content for customer service agents in various formats such as articles, videos, slides etc.
Coordinate with internal and external stakeholders in producing learning materials
Ensure all materials are published in a timely manner
Conduct learning sessions for customer service agents
Monitor a system used to keep track of issues / dispute cases and how to solve them for future reference
Requirements:
Minimum Bachelor’s degree in any related field from a recognized university
Minimum 5 years of working experience
Team management experience
Strong presentation and communication skills
Proficient in English and Thai; able to develop materials and communicate well in English
Prior experience in knowledge management is a must
Prior experience in customer service or e-commerce is an advantage
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