Job Description:

  • Lead a team to develop education content for customer service agents in various formats such as articles, videos, slides etc.
  • Coordinate with internal and external stakeholders in producing learning materials
  • Ensure all materials are published in a timely manner
  • Conduct learning sessions for customer service agents
  • Monitor a system used to keep track of issues / dispute cases and how to solve them for future reference

Requirements:

  • Minimum Bachelor’s degree in any related field from a recognized university
  • Minimum 5 years of working experience
  • Team management experience
  • Strong presentation and communication skills
  • Proficient in English and Thai; able to develop materials and communicate well in English
  • Prior experience in knowledge management is a must
  • Prior experience in customer service or e-commerce is an advantage

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