Our teams sit at the core of our business and collaborate with various departments to manage end-to-end e-commerce processes, and design scalable solutions to create impact across multiple markets. To do so, we deep dive into the fundamentals of each aspect and drive strategic initiatives to sharpen our policy, processes and features for greater product and operational excellence. Regional Operations includes the teams of Customer Service, Payment, Listings, Seller Operations, Returns & Refunds, and Fraud.
What you will do:
- Project Management - Identify, plan, and execute projects plans and root cause analyses to improve our existing processes for operational management and it’s programs.
- Lead significant project management within broad operations areas including, but not limited to, international expansion, strategic initiatives, product development, logistics, fraud, CS, payments, supply chain planning, procurement, seller operations.
- Operations Management - spend time going deep operationally & analytically to uncover new findings that inform our strategy while building for the future by executing project-based work to build policies, processes, and systems that guide us to the right decisions at scale.
- Analytics - create and execute various analytics projects to inform team strategy and internal stakeholders; including the development of reports, dashboards, and scripts/automation using Google Suite, SQL, Tableau, R, and Python.
- Stakeholder Management - organize and structure work across a variety of cross-functional teams to deliver on shared goals and priorities.
What skills will you need:
- Outstanding organizational and project management skills;
- Be able to lead a technical team;
- Experience developing and executing project proposals (end-to-end);
- Ability to deal with ambiguity and have a solution-oriented approach to problem solving;
- A data-minded approach to making decisions and measuring performance;
- Excellent working knowledge of data analysis with Python, R, SQL or other advanced programming languages;
- Good verbal and written communications skills in English;
If you like to work in a dynamic and energetic environment, sign up! Come make history with Shopee!