Responsibilities

  • Arrange and distribute scheduling for all collection agents based on repayment volume
  • Maintain and manage operational dashboard to oversee overall performance and utility values
  • Provide accurate calculation on incentive based on each individual's performance
  • Produce operational report that covers regular performance insights and Ad Hoc project analysis
  • Present the findings based on insights & analysis to later be utilized as action-plan basis on regular team meeting
  • Ensure report submission time accuracy
  • Maintain and record all collection agents' work agreements, include internal rotation

 

Requirements

  • 1-year experience as Workforce Management from financial technology company or customer service vendor as Workforce Management / Management Information System / Analytics / Reporting
  • Possess strong traits such as: adaptability, data-driven, and initiative
  • Advance experience in Ms. Excel and Power Point, Macro Excel or Python will be a strong advantage
  • Strong skills in: numerical, analytical, detail-oriented, and reporting

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