Operational Reporting

  • Ensure all reports are submitted on timely manner
  • Develop new reporting based on needs
  • Prepare meeting material on regular basis
  • Support Ad Hoc reporting/analysis request from the team

Operational Management

  • Maintain and manage operational dashboard
  • Arrange all collection agents according to repayment volume
  • Ensure incentive calculation are provided accurately in timely manner
  • Maintain and record all collection agents' work agreements, include internal rotation



  • 1-year experience as WFM from financial technology company or customer service BPO as WFM / MIS / Analytics / Reporting
  • Possess strong traits such as: adaptability, data-driven, and initiative
  • Advance experience in Ms. Excel and Power Point, Macro Excel or Python will be a strong advantage
  • Strong skills in: numerical, analytical, detail-oriented, and reporting

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