Job description:

  • Analyze current organization structure, process versus market trends to identify required changes or initiatives for Customer Service team to stay competitive in terms of cost, productivity, efficiency etc. while maintaining customer experience at a satisfactory level
  • Identify operational gaps and make recommendations on areas for improvement
  • Design, implement, and ensure project plans are executed as per agreed timeline
  • Work closely with Customer Service leadership team to implement operational initiatives and monitor a result


  • Minimum Bachelor's degree in Business Administration, Finance, Economics from a recognized university
  • Minimum 5 years of working experience in operational excellence / process improvement from corporates or management consulting firms is a must
  • Experience in customer service field is a plus
  • Excellence analytical and problem solving skills
  • Experience in implementing a project and/or leading a project team
  • Proficiency in both English and Thai

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